Case Manager (FT, Back End Days)

Connections Health Solutions•Phoenix, AZ

About The Position

Connections Health Solutions is a physician-led, data-driven provider of immediate-access behavioral health crisis care. The Case Manager manages care for individuals in crisis who are stabilizing from acute episodes. The role facilitates admission intakes, treatment planning, discharge planning, collateral gathering, assistance with legal processes, and personalized care plans. The Case Manager works with an Interdisciplinary Treatment Team, individuals and their families, local providers, and other referral sources to coordinate care and discharge planning. The position carries a caseload and serves as an ambassador to community partners. The role collaborates with Crisis Therapists and the treatment team to develop and implement individualized, person-centered treatment plans appropriate for brief intervention. Responsibilities include assessing immediate needs, coordinating services, identifying gaps in care, maintaining safety, documenting services and patient activities, and supporting discharge planning. The Case Manager maintains knowledge of Arizona’s Title 36 involuntary commitment process and the Maricopa County Regional Behavioral Health Authority system and potential funding sources. The position also involves supervision and ongoing education and competency activities. The company has a mandatory vaccination policy. Successful applicants must be fully vaccinated and provide documentation, or qualify for an exemption through the company’s process, before their start date.

Requirements

Associate’s degree in behavioral health or a related field.
At least 2 years of behavioral health experience.
Must be fully vaccinated, with appropriate documentation, or exempt under the company’s exemption process before the start date.

Nice To Haves

At least 4 years of behavioral health experience.
Bachelor’s degree in behavioral health or a related field.
Knowledge of and experience with the Arizona Title 36 legal process.

Responsibilities

Collaborate with the Crisis Therapist to develop and implement an individualized, person-centered treatment plan appropriate for brief intervention.
Complete the signed treatment plan and review it with each individual and any other involved parties.
Gather collateral from the individual and involved parties to assess immediate treatment and discharge needs.
Coordinate patient care with facility staff and identify and address service gaps, making appropriate recommendations for discharge needs.
Collaborate with the Interdisciplinary Treatment Team to engage, monitor, and communicate with individuals while maintaining safety and meeting their needs.
Maintain the clinic record and document services and patient activities, including brief interventions, care coordination, discharge planning, and treatment planning.
Obtain patient signatures regarding treatment as necessary.
Maintain working knowledge of the Title 36 involuntary commitment process and monitor petitions for timeliness and completeness; attend COE hearings when subpoenaed.
Maintain working knowledge of the Maricopa County Regional Behavioral Health Authority system and potential funding sources.
Participate in individual and group supervision as required.
Participate in ongoing education, in-services, training, and other activities to maintain and improve competency.
Demonstrate competency through post-testing, skill observation, and performance assessment by the direct supervisor.
Perform other duties as assigned.

Benefits

Comprehensive health insurance for employees and their families, including medical, dental, vision, accident, critical illness, and hospital indemnity coverage (full-time employees).
Company-paid Basic Life, AD&D, short-term disability, and long-term disability insurance.
Voluntary life insurance option for employees and their families.
Health Savings Accounts with a $1,000 to $2,000 employer contribution depending on the plan.
Flexible Spending Accounts for health care and dependent care.
401(k) company match after six months: 50% of deferrals up to 6% of compensation.
PTO starting at 160 hours accrued annually and 12 recognized company holidays.
Company-paid parental leave for eligible employees.
Employee Assistance Program for confidential emotional support, work-life solutions, financial solutions, legal assistance, and online support (all employees).
Automatic enrollment in the 401(k) plan after 90 days.