Case Manager - Opportunity Youth Train and Earn

Commonpoint•Elmhurst, NY

8d•Onsite

About The Position

Commonpoint Queens is a nonprofit, multiservice agency serving community members across Queens. Its Opportunity Youth Programs support out-of-school and out-of-work youth ages 17–24 through GED classes, vocational training, internships, and employment assistance. The Case Manager supports participants with educational, vocational, personal, and mental health needs, while tracking progress and outcomes. This is a fast-paced, in-person position requiring strong analytical, customer service, problem-solving, organizational, and communication skills. The role is based in Elmhurst, Queens, and requires travel to various locations. The schedule is Monday through Friday, with regular shifts of 8 a.m.–4 p.m. or 9 a.m.–5 p.m., with flexibility. The salary range is $50,000–$55,000. This is a non-union position.

Requirements

Bachelor’s degree in Human Services, Psychology, or a related field is required; the posting describes it as preferred and also required.
At least 3 years of case management experience with opportunity youth.
Demonstrated ability in youth development.
Cultural competency and familiarity working with people from diverse backgrounds.
Experience with participant navigation services, including public assistance, healthcare, financial, legal, and social support.
Experience using Microsoft Office, primarily Excel, Word, and PowerPoint.
Knowledge of Google applications, primarily Sheets, Docs, and Slides.
Proficiency in computer navigation and PDF tools.
Ability to work independently, manage multiple priorities, and remain highly organized.
Strong analytical, customer service, problem-solving, and communication skills.

Nice To Haves

Experience working with opportunity youth, justice-involved youth, foster care youth, or disconnected young adults ages 17–24.
Knowledge of workforce development, career pathways, and youth programming.
Familiarity with trauma-informed care, motivational interviewing, and positive youth development principles.
Ability to collaborate with multidisciplinary teams and external partners.
Strong organizational, documentation, and communication skills.
Bilingual ability.

Responsibilities

Manage a caseload of 25–30 active participants and follow up with program graduates to monitor retention, employment, education, and credential attainment.
Maintain effective communication and rapport with participants, staff, and support systems.
Facilitate wraparound services for participants’ educational, vocational, and personal needs.
Conduct intake assessments, collect eligibility documentation, and complete enrollment and program completion paperwork.
Provide individual and group mental health support services; deliver crisis intervention, conduct home visits, and make referrals when appropriate.
Develop and implement Individual Service Strategies (ISS) tailored to participants’ goals and needs.
Monitor participant progress toward employment, training, and educational objectives.
Track attendance, work readiness, employment upgrades, training participation, and advanced training; conduct worksite visits.
Support participants in reaching program milestones and successful outcomes.
Coordinate supportive services and referrals to community-based organizations to address participation and success barriers.
Coordinate care with external treatment providers and service agencies.
Maintain detailed case notes, accurate and timely data entry, participant documentation, and required reports.
Ensure compliance with program, funder, and agency requirements.
Collaborate with internal staff, external providers, and support systems to enhance service delivery.
Adapt responsibilities and service delivery to changing programmatic, funder, and agency needs.
Assist with collecting, completing, and maintaining work-readiness documentation to support compliance and participant progress tracking.
Travel to various locations.