Case Manager

eBatiz Associates Inc•New York, NY

7d•Onsite

About The Position

The Case Manager provides case management services to clients in transitional housing and carries an assigned caseload of 25. The role integrates clients’ housing and employment goals while ensuring compliance with Win’s contractual requirements with outside funders. The Case Manager conducts assessments and intake, develops and monitors Independent Living Plans, maintains accurate client records, and provides comprehensive support including crisis intervention, counseling, coaching, and referrals. The position also coordinates with housing staff and community providers, tracks client progress, completes required reporting and inspections, and participates in meetings and training. The schedule is 35 hours per week, may include Saturdays and Sundays, requires evenings, one Saturday each month, and scheduled holidays, and includes on-call availability 24/7.

Requirements

Bachelor’s degree in social work or a related field.
One year of social service experience or approved equivalent.
Commitment to H.O.G.A.R.’s mission, vision, and values.
Ability to work effectively in a team environment.
Work schedule of 35 hours per week; may include Saturdays and Sundays, evenings, and scheduled holidays, with 24/7 on-call availability.
Ability to ascend and descend stairs and escort clients to appointments as needed.

Nice To Haves

Familiarity with evidence-based practices, including strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, boundary setting, and cultural reflexivity.
Familiarity with entitlement systems and procedures.
Experience with standardized assessment tools.
Excellent organizational, written, and verbal communication skills.
Computer skills and knowledge of CARES.
Bilingual English/Spanish proficiency.

Responsibilities

Use evidence-based practices, motivational interviewing, trauma-informed care, critical time intervention, boundary setting, strength-based case management, and cultural reflexivity to support client goals.
Complete an initial assessment and intake documentation for each client within 48 hours of arrival.
Initiate referrals for emergency services and enter intake information and supporting documentation in CARES and the Uniform Client Chart.
Print and file CARES data and supporting documents in designated sections of client charts.
Orient clients to facility rules, rights and responsibilities, grievance procedures, and emergency procedures.
Assist clients with moving into assigned residential units and with housekeeping items.
Provide comprehensive case management, crisis intervention, counseling, and other appropriate support services.
Develop an Independent Living Plan with each client and relevant housing and income-building specialists; track progress, modify plans, and support compliance.
Provide hands-on training, coaching, and opportunities for clients to practice skills related to their goals.
Help clients understand and meet responsibilities in the Client Acknowledgment Responsibility Form.
Maintain complete, accurate, and current client data and documentation in the Uniform Client Chart and CARES.
Assist clients in obtaining income and public benefits, including Public Assistance and SSI.
Refer clients to medical and mental health services, education and job-training programs, legal and advocacy services, and community resources; track referrals and follow up on progress.
Assess clients’ job readiness.
Enter required client information accurately and on time, in compliance with OTDA regulatory and DHS contractual requirements.
Collaborate with Housing Coordinators to support clients’ compliance with permanent-housing search requirements.
Attend shelter and agency-wide meetings and onsite or offsite staff training as directed by the supervisor.
Work evenings, one Saturday each month, and scheduled holidays; provide on-call availability 24/7.
Prepare mandated reports as required by the supervisor, contracts, and funding agencies.
Conduct weekly client unit inspections and review findings with the client and supervisor.
Ascend and descend stairs in the assigned building and escort clients to appointments, including apartment viewings, as needed.
Perform other related duties as needed.