Case Manager - Women's Center

UMOM New Day Centers•Phoenix, AZ

2d•$46,800 - $49,800

About The Position

The Case Manager engages UMOM clients, builds rapport, and provides direct case management support and advocacy focused on skill building, connecting clients with resources, and employment. The goal is to help clients identify, obtain, and maintain permanent housing. The Case Manager serves as the primary point of contact for community providers and supports collaboration across service sectors. The position is typically performed in an interior, environmentally controlled office setting. It requires extended periods of stationary work and use of a computer and standard office equipment. The typical schedule is Monday through Friday during normal business hours, with flexible hours and occasional nights and weekends as needed. This is a safety-sensitive position.

Requirements

High school diploma or GED.
At least 3 years of experience working with at-risk populations and/or in case management.
Basic computer literacy, including data entry, web navigation, typing, text editing, and the ability to learn new software systems.
Proficiency with Windows, Microsoft Word, Excel, and Outlook.
Valid Level One Fingerprint Clearance Card or ability to obtain one.
Ability to clear the Central Registry Screening from the Department of Child Safety and Adult Protective Services.
Ability to pass required background checks and drug screenings, including pre-employment and random screenings as required or requested.
Valid Arizona driver's license and a driving record that meets UMOM policy.
Car insurance coverage at the 50/100 level.
Ability to work flexible hours, including occasional nights and weekends as needed.
Ability to support UMOM's culture and values, exercise independent judgment, work independently and as part of a team, organize and prioritize work, meet deadlines, adapt to change and uncertainty, and build relationships in a collaborative setting.

Nice To Haves

Bachelor's degree.
Demonstrated knowledge of Motivational Interviewing and Trauma Informed Care.
Knowledge of the nonprofit sector and experience with underserved or disadvantaged populations.
Knowledge of homeless services, community resources, workforce development, and housing providers.
Previous experience with Efforts to Outcomes (ETO) or HMIS.

Responsibilities

Assess immediate client needs and connect clients with appropriate resources.
Orient clients to program rules, expectations, and UMOM's services.
Build empathetic relationships with clients and understand their circumstances and motivations.
Coordinate with the Workforce Development team to develop income-based resources for clients.
Identify and maintain collaborations with outside service providers.
Participate in service coordination meetings with internal and external providers.
Maintain an approachable and responsive presence for clients on the caseload.
Enter timely, accurate case notes and assessments while maintaining confidentiality and following program charting guidelines.
Use evidence-based practices, including Motivational Interviewing and Trauma Informed Care.
Help clients obtain identification and documentation needed to access housing.
Assess client needs and identify strategies to address barriers to long-term success.
Collaborate with clients on individualized case plans for permanent housing and regularly review progress.
Meet consistently with clients for structured conversations focused on skills needed to obtain and retain employment or income and permanent housing.
Deliver move-in assistance checks to support clients moving out.
Transport or accompany clients as needed for housing or employment searches and connections to resources.
Work with workforce development specialists to align employment opportunities and help clients obtain employment.
Support clients moving into permanent housing with neighborhood orientation and connections to local contacts and resources, including transportation options.
Perform other duties as assigned by leadership or executives.