Hope Street of Siouxland Case Manager

Siouxland Human Investment Partnership•Sioux City, IA

About The Position

The Hope Street of Siouxland Case Manager provides leadership to the case management team and supports, guides, and mentors program guests throughout their participation. The role provides and coordinates services, helps guests progress toward career goals and connect with potential employers, and follows up with participants after they leave the program. The position reports to the Hope Street of Siouxland Executive Director. The Case Manager works with the Director to support program success, conducts intensive face-to-face case management, assesses guests’ individual and family needs, and helps them establish achievable goals. The position also connects guests with community providers, supports vocational training and employment preparation, coordinates transportation when needed, maintains accurate case management records, and develops positive relationships with program partners. The role helps ensure services are culturally responsive and contributes to a safe, drug- and alcohol-free environment conducive to learning.

Requirements

At least 3 years of case management experience.
Completion of State of Iowa-recognized Recovery Coach (RC) training.
Completion of State of Iowa-recognized Peer Support Specialist (PSS) training.
Good written and verbal communication skills.
Public speaking skills.
Self-motivation and willingness to take responsibility for the success of guests and the program.
Ability to organize and prioritize work responsibilities with limited supervision and/or structured guidance.
Ability to build collaboration.
Ability to pass a background check.
Ability to motivate people, particularly unhoused or formerly incarcerated adults, to succeed.
Computer skills.
Good advocacy skills.
Ability to form relationships and build partnerships with businesses and stakeholders.
Dedication to the success of formerly unhoused or addicted individuals.

Nice To Haves

BA or BS degree in Social Work, Education, or a closely related discipline, or equivalent years of case management experience; degree is preferred.
Experience working with unhoused and/or incarcerated individuals.

Responsibilities

Plan with the Director for optimal program success by the beginning of guest enrollment.
Provide intensive, face-to-face case management to enrolled guests, meeting at least weekly at enrollment or more often as needed, and maintain communication as guests transition out of the house.
Assess guests’ individual and family needs, physical and mental health needs, independent living skills, academic needs, and employability.
Assist guests in setting realistic and achievable goals.
Screen guests admitted to the program for indicators of mental health and substance abuse issues.
Refer guests to partners and community providers for needs not provided by Hope Street.
Contribute to developing outreach materials, including social media, to recruit guests, employer partners, and donors.
Assist guests with selecting vocational training, meeting admission requirements, and enrolling in training.
Assist with guests’ transportation needs, including driving them to appointments as needed.
Guide, oversee, and monitor service learning and community involvement.
Prepare guests for daily living skills and employment.
Establish and coordinate accurate records of case management activity.
Develop and maintain positive working relationships with program partners.
Ensure case management includes culturally responsive elements so services are inclusive to all.
Help create a safe, drug- and alcohol-free environment conducive to teaching and learning, and report observed guest problem behaviors to the Director.
Serve as a positive and productive role model for guests, program staff, and volunteers.
Perform other duties as assigned.