Case Manager

The Recovery Village•Worcester, MA

16h•$45,000 - $55,000

About The Position

Promises Behavioral Health is seeking a full-time Case Manager for the Washburn House addiction treatment center in Worcester, Massachusetts. The position plans, implements, and coordinates comprehensive, individualized client services during residency and in preparation for continuing care and safe, sober housing after discharge. The Case Manager also provides psychoeducational and motivational enhancement instruction in group and individual settings and performs administrative duties in support of the program. The role works within a behavioral health program in the Advanced Recovery Systems family, whose organizations share a commitment to expanding access to evidence-based addiction and mental health care. The position supports client outcomes and continuity of care through coordination with the program team, community agencies, resources, and families. The schedule consists of 12-hour shifts on a two-week rotating schedule. The stated pay range is $45,000 to $55,000.

Requirements

Knowledge of and experience with case management is required.
Experience with substance abuse, mental health, health, housing, and community support services is required.
Strong clinical skills.
Detail-oriented, flexible, dependable, and able to work under pressure and meet deadlines.
Strong interpersonal, organizational, and analytical skills.
Knowledge of client-service principles, including needs assessment, service quality standards, and evaluation of client satisfaction.
Knowledge of human behavior and performance, individual differences, learning and motivation, psychological research methods, and assessment and treatment of behavioral and affective disorders.
Exceptional customer/client service and ability to resolve service issues; exceptional business acumen.
In-depth knowledge of Joint Commission and DHS standards.
Ability to identify complex problems, evaluate options, implement solutions, use logic and reasoning, and weigh relative costs and benefits when choosing actions.
Ability to manage multiple priorities with a sense of urgency.
Excellent verbal and written interpersonal communication and presentation skills.
Ability to motivate, develop, and direct others; understand others’ reactions and adjust one’s actions; and help reconcile differences.
Ability to understand and communicate information and ideas in writing and verbally, apply general rules to specific problems, draw conclusions from information, and recognize when a problem requires resolution.
A bachelor’s degree curriculum from an accredited institution, or an equivalent combination of education and experience, is preferred.

Nice To Haves

Experience developing rapport with substance-abusing populations and referral and support systems is strongly preferred.
Experience managing patient services and computerized and manual records is strongly preferred.
Experience complying with internal, local, state, and federal requirements and regulations is strongly preferred.

Responsibilities

Perform patient screening, intake, orientation, and assessment.
Develop or refine individualized service plans based on assessments and collateral data; make referrals, provide or arrange transportation, and follow up on referrals during residency and for at least 30 days after discharge.
Provide at least three individual case management sessions per patient per week; review and update service plans as needed and document reviews in patient records.
Help patients develop motivation for recovery and engage in recovery activities appropriate to early stages of behavior change.
Document appropriately in client medical records.
Help patients identify and connect with resources for immediate needs, continuing care, safe and sober housing, and other recovery supports; assist with interviews and visits to prospective programs and providers and provide or arrange transportation.
Conduct psychoeducational and motivational enhancement groups.
Attend staff meetings, case conferences, and required training to coordinate with the program team and support quality and continuity of care in accordance with clinical policy.
Maintain working relationships with agencies, community resources, and families to coordinate patient services; provide information about substance abuse treatment resources, make referrals, facilitate follow-up, and maintain an aftercare follow-up system.
Establish and maintain patient files in accordance with internal, local, state, and federal requirements, and enter data in computerized and manual admission and discharge systems.
Conduct toxicology screens as needed.
Perform other duties as assigned.