Case Manager - Housing Locator & Mental Health Professional BH

ASSOCIATION FOR INDIVIDUAL DEVELOPMENT • McHenry, IL

2d • $25 - $25 • Hybrid

About The Position

The Case Manager – Housing Locator & Mental Health Professional develops and implements individual treatment plans using the IM+CANS to support clients’ independent community living skills. The role provides case management and mental health services, completes documentation in accordance with agency and state standards, and helps clients locate and maintain housing and overcome barriers to living successfully in permanent supportive housing. The Case Manager works collaboratively with agency behavioral health providers and maintains professional relationships with clients, landlords, families, and community partners.

The position is based in McHenry, Illinois, with regular travel and a Monday–Friday schedule of 9:00 a.m.–5:00 p.m. Some work components may be performed remotely at management’s discretion, depending on performance and operational needs. Evening hours may be required. The role may involve transporting clients in an agency or personal vehicle and providing services in clients’ homes.

Requirements

• Bachelor’s degree in human services or a related field.
• Experience working in social services.
• Experience locating housing or working in a housing-related field.
• Experience working with diverse populations.
• Experience working with mental health and substance use disorders.
• Knowledge of tenant and landlord rights and laws.
• Ability to work with people with mental health, substance use, intellectual and developmental disability, and physical disability needs.
• Valid driver’s license, use of a personal automobile, and at least the minimum liability insurance required by AID’s Personnel Policy.
• Ability to drive a passenger vehicle and transport clients in an agency or personal vehicle.
• Ability to provide services in clients’ homes and navigate stairs.
• Ability to maintain IM+CANS certification and required First Aid, CPR, non-violent crisis intervention, CEU, and other relevant trainings.

Nice To Haves

• Bilingual ability.

Responsibilities

• Work scheduled hours, remain flexible to meet client and program needs, and provide independent program coverage when scheduled.
• Comply with agency, state, and federal regulations, and follow updated policies and procedures.
• Coordinate communication and services with AID staff and community professionals, maintaining professional relationships and appropriate boundaries.
• Meet monthly minimum service-hour productivity standards and submit daily activity logs.
• Complete required case management documentation, including IM+CANS, consents, residential and agency paperwork, authorizations, reauthorizations, and spend-down paperwork, within required timeframes.
• Complete and sign MRO documentation within 48 hours using Cx360, and update records with corrections as needed and at least annually.
• Meet regularly with assigned clients according to program and client needs; develop, review, and revise IM+CANS plans and complete corrections within allotted timeframes.
• Assist clients with activities of daily living, apartment maintenance, and training consistent with treatment goals.
• Provide guidance to MHP and RSA staff on implementing IM+CANS goals and objectives.
• Solicit input from clients, families, guardians, and staff to improve residential services, and monitor and report on the safety of clients’ living arrangements.
• Assist clients with bills, budgeting, banking, client funds where necessary, and obtaining or maintaining benefits such as Social Security, Medicaid, and Link Card benefits.
• Maintain client records according to agency procedures and protect client rights.
• Provide safe, timely, effective, equitable, and client-centered services consistent with individual needs and the Mental Health Recovery Model.
• Attend monthly clinical supervision and team meetings, contribute positively, and participate in assigned agency committees and community-agency staffing.
• Recognize emergencies, take appropriate action, contact management according to procedure, and complete required paperwork such as incident reports, petitions, and encounters.
• Coordinate and provide linkage and referrals to community support services, including financial, legal, advocacy, and medical supports.
• Apply housing-first and harm-reduction principles; build relationships with community landlords to help clients find housing.
• Promote relationships between clients’ families and other supports, community and family involvement in programs, and coordination of services to meet client needs.
• Provide client transportation in agency or personal vehicles when necessary for work, shopping, appointments, and other needs.
• Promote client wellness through coaching, counseling, consultation, motivational enhancement, information and referral, and appropriate educational resources.
• Communicate with service-delivery partners, including health professionals and community supports, as needed to help clients achieve wellness objectives.
• Advocate for clients, make recommendations, promote respect for diversity, and participate in client activities and organizational events as assigned.
• Follow procedures for requesting PTO, submitting PayCom punch requests, and notifying management of absences.
• Implement Coordinated Entry according to System Coordination and Entry policies and procedures.
• Acquire and maintain required trainings and certifications, including IM+CANS certification, First Aid, CPR, non-violent crisis intervention, and CEUs.
• Perform other related duties as assigned and in accordance with AID policies and philosophies.

Benefits

• 21 days of paid time off and 10 paid holidays.
• Paid training.
• Tuition reimbursement.
• Medical, dental, vision, life, short-term disability, long-term disability, critical illness, and accident insurance.
• 401(k) with a 3.5% company contribution after one year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level