Case Manager Lead
About The Position
The Case Manager Team Lead serves as the operational lead and subject matter expert for the Case Management team, supporting care coordination, discharge planning, patient progression, and transitions of care. The role collaborates with physicians, nursing, social work, and interdisciplinary team members to facilitate safe, timely, and efficient patient discharges. The position also supports departmental quality, regulatory, and performance-improvement initiatives and provides operational support in the absence of department leadership when assigned. Weekend and holiday coverage is required. On-call responsibilities may be assigned, and travel between campus buildings, remote facilities, and out of town may be needed.
Requirements
- Minimum 3 years of acute-care Case Management, Care Coordination, Social Work, or Utilization Management experience.
- Associate Degree in Nursing (ADN) required based on role requirements.
- Current RN licensure in the state of employment required based on role requirements; a license is not required for MSW/LCSW candidates.
- Weekend and holiday coverage is required.
- Ability to meet the stated physical demands, including constant standing, frequent walking, bending/stooping, and lifting, pushing, or pulling up to 100 pounds; Safe Handling Equipment must be used for weights over 35 pounds.
- Proficient communication, auditory, and visual skills; attention to detail and ability to write legibly.
Nice To Haves
- Bachelor of Science in Nursing (BSN).
- Master of Social Work (MSW)/Licensed Clinical Social Work (LCSW), considered based on role requirements.
- Accredited Case Manager (ACM), Certified Case Manager (CCM), Case Management Administrator Certification (CMAC), or related certification.
- Previous leadership, charge, preceptor, or team lead experience.
- Knowledge or competence with Microsoft Office products, Electronic Medical Records, and keyboarding.
Responsibilities
- Lead and facilitate daily interdisciplinary rounds.
- Serve as a resource for complex discharge planning and care-coordination needs.
- Identify, track, and escalate discharge barriers and avoidable delays.
- Assist with staffing assignments, schedule development, and coverage coordination.
- Mentor, orient, and support the professional development of Case Management staff.
- Promote collaboration among Nursing, Physicians, Case Management, and ancillary departments.
- Support departmental quality, regulatory, and performance-improvement initiatives.
- Provide operational support in the absence of department leadership as assigned.
- Communicate effectively with people of diverse backgrounds and all levels of authority; provide updates to patients and guests and respond appropriately to irregular and emergency situations.
- Interview and advise patients regarding health and illness prevention, and recommend community resources to meet patient and family needs.
- Collaborate across departments and disciplines to achieve quality outcomes; monitor core departmental processes and apply safety and infection-control principles.
- Work within a team to achieve patient and team goals, communicate professionally with coworkers, participate in staff meetings, and identify process-improvement opportunities based on feedback.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
