Case Manager - Supervisor

Baptist Children's Home•Franklin, NC

28d

About The Position

The Supervisor/Case Manager is to perform duties and responsibilities related to the function and supervision of the Human Services Ministry enabling the assigned cottage and/or campus to function at the highest level of competency in carrying out the Institutions policies, procedures and programs. These activities relate to supervision, teamwork, group work, work with family according to the developed plan, family and custodian contacts, community resources, and case record management.

Requirements

Bachelors Degree in Human Services or related field, from an accredited University or Accredited Seminary
Minimum of 21 years of age.
Must have the capability to manage, plan, organize, implement, monitor and maintain agency programs as well as adhere to accreditation standards and N.C. licensing requirements and Medicaid guidelines.
Meets the general qualifications for employment as outlined in the agency's personnel policies
Respects the cultural diversity of children, and strives to create a positive relationship
Valid driver license and safe driving record.
Ability to read, write and complete necessary documentation.
Ability to effectively present information and respond to questions from clients, customers, resources and the general public.
Complies with agency policies and procedures concerning confidentiality and HIPPA regulations involving all aspects of client information, which include day to day care of the children, case records, family information, medical information, psychological services, etc which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations must be made to enable the individual with disabilities to perform the essential. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand, walk and reach with hands and arms. Specific vision abilities required by this job include close vision, and ability to adjust focus. Driving motor vehicles.

Nice To Haves

Two years of experience with population served is preferred

Responsibilities

Directs, supervises and manages the duties responsibilities of the staff and clients in care
Supervision of Cottage Parents in all aspects of the day to day operation of the home(s) as required.
Provides on-call and as-need assistance to staff
Prepares for and participates in regular supervisory conferences and management meetings
Participates in 90-day and annual staff performance evaluations.
Keeps direct supervisor/director informed on current status of total work responsibilities
Functions within the guidelines of the job description and the Program of Intentionalized Services
Represents the Institution’s philosophy, purpose, and programs to groups, individuals, and referral agencies in a professional and objective manner
Demonstrates knowledge of and ability to work as a supervisor and member of the cottage team
Has knowledge of and supports the roles of other team members
Respects the right of the team to be involved with the child and his/her family
Shares with their team members information necessary for cottage and Treatment Team decision making
Supports the team in providing daily care to meet the needs of children and maintaining a therapeutic cottage environment
Participates as a team member in team meetings, management meetings and other staff meetings
Participates in ongoing monitoring of effectiveness of the team’s functioning
Researches and conducts staff training on appropriate subjects as assigned
Provides leadership in creating and maintaining therapeutic milieu
Respects the cultural and socioeconomic diversity of staff members and children in care and strives to create a positive relationship within BCH.
Participates in the agency’s Performance Quality Improvement (PQI) program as needed.
May be required to facilitate the inquiry, Family Assessment Conference, admission, intake, in-care, transfer, and discharge conferences
Provides leadership role in child and family conferences and coordinates and implements the Plan of Service and Plan of Service Reviews with each family
Provides support, encouragement, recognition of feelings and problem-solving in the provision of family work and assist in securing clinical services
May be required to arrange family contacts, emergency contacts, financial accounting, scheduling of appointments, behavior infractions, obtaining consents, in-home plans, and in reporting medical, school, and other daily events
Establishes and maintains relationships with resources for client systems and assists family/custodian in securing appropriate internal and external community resources to meet the family’s needs
May be required to conduct educational sessions to include but not be limited to peer pressure, social skills, anger management, independent living, group building initiatives, communication, decision making, chemical dependency, self esteem
Supports medical, dental and other appointments for youth in care
Keeps the focus on the custodian to be responsible for parenting the child’s placement
Supports the custodian in being responsible in the parental role during child’s placement
Sets the tone that clarifies BCH’s “CARE” approach to family work
The Case Manager’s workload is not to exceed 15 cases and is assessed and adjusted according to special circumstances.
Supervise maintenance of all client files and documentation of current case activities. This includes, but is not limited to, Admission Documents, MIGS, Plan of Service, Plan of Service Review, Summary Dictations, Individual Crisis Management Plans, Outcome Measurements (including Duke Study), Consents, Progress Notes, Admission, Transfer, Discharge Memo’s, Alerting Slips, Court Reports, Aftercare Plans
Continually increases knowledge and skills by taking steps necessary to stay in touch with current trends in the field of residential child care and programs for children and families
Has a body of knowledge and skills necessary to carry out the responsibilities of the position
Demonstrates a knowledge level of current trends in the area of services to families and children
Develops a pool of external resources for supporting services on an as needed basis
Demonstrates and implements a working knowledge of skills in working with family systems, individuals and groups