Case Manager/Service Coordinator - Bangor, ME

Care Lync • Bangor, ME

1d • $55,000 - $65,000

About The Position

Care Lync provides Support Coordination, also called Service Coordination or Case Management, for adults with intellectual, developmental, and physical disabilities, Autism Spectrum Disorder, and older adults enrolled in the Department of Human Services Medicaid Waiver Program. The Support Coordinator helps participants navigate and secure services such as housing, medical care, and community engagement, supporting their independence and personal goals.

The role includes person-centered planning and assessment, advocacy, coordination with participants’ support networks and service providers, and monitoring service quality and progress. The position also involves maintaining accurate documentation and confidentiality, complying with program and ethical standards, and taking part in ongoing training and professional development. The role requires independent work and travel of up to 50% to meet participants in their homes and communities.

Requirements

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.
• Strong organizational, communication, and advocacy skills.
• Ability to work independently and travel up to 50% to meet participants in their homes and communities.
• Valid driver’s license, auto insurance, and reliable transportation.
• Commitment to maintaining required certifications and state clearances.

Responsibilities

• Conduct person-centered assessments to identify participants’ needs, preferences, and life goals.
• Develop, implement, and regularly update Individual Support Plans (ISPs).
• Support participants’ choices and advocate for informed decisions about providers and care options.
• Coordinate with medical professionals, behavioral specialists, family members, and community resources.
• Monitor and evaluate services to support participants’ safety, satisfaction, and progress toward independence.
• Help people with disabilities and older adults access needed community resources.
• Maintain documentation and confidentiality and comply with program and ethical standards.
• Participate in ongoing training and professional development.

Benefits

• Medical, dental, and vision benefits.
• 401(k).
• Paid time off.
• Ongoing training programs.
• Structured training and ongoing mentorship.
• Opportunities for career advancement into supervisory or program management roles.

What This Job Offers

• Job Type: Full-time