Case Manager (Service Coordinator) - Spanish Fluent

Service Coordination Careers•Lanham, MD

About The Position

Service Coordination, Inc. (SCI) provides case management and related services to people with disabilities, behavioral challenges, medically complex needs, transitioning youth, older adults, and other populations in Maryland. This role provides case management services to individuals with intellectual and/or developmental disabilities. The Service Coordinator builds positive, solution-focused relationships with people served, their teams, and external stakeholders; explores their preferences, interests, options, and opportunities for growth; and develops and monitors annual Person-Centered Plans (PCPs) that identify desired outcomes and needed supports. The role also secures ongoing services, evaluates service quality, and meets state-mandated requirements. The position involves advocating for individuals, supporting self-determination and independence, gathering eligibility information for Developmental Disabilities Administration (DDA) services, preparing and updating assessments and plans, coordinating community resources and providers, and monitoring progress and service needs. The role requires secure handling of confidential records and compliance with SCI policies, applicable regulations, and performance standards. Applicants should apply to the county where they live, as the work involves serving people in the local community and travel affects the ability to meet position expectations. The position requires a bachelor's degree in a human services field, or a bachelor's degree in another field plus two years of human-services experience. Spanish fluency is specified in the posting title. The job generally presents a standard office environment and includes travel to meet with individuals and support staff.

Requirements

Spanish fluency, as specified in the job title.
Bachelor's degree from an accredited education program in a human services field; alternatively, a bachelor's degree in a non-human-services field plus two years of experience in a human-services field.
Ability to operate a motor vehicle.
Ability to meet the position's physical demands, including remaining stationary for more than 95% of the time, operating a computer and office equipment, and occasionally moving or positioning equipment weighing 10–25 pounds.
Completion and passing of a 9-panel drug screening within 48 hours after accepting an offer.
Must be able to meet the role's communication needs, including exchanging accurate information with others.

Nice To Haves

Experience working with people with developmental disabilities.

Responsibilities

Advocate for individuals, provide resource information, educate individuals and families about coordinating and advocating for services, and encourage self-determination and independence.
Gather information and documentation for DDA service eligibility, recommend eligibility and priority, meet with individuals and/or families, and complete Comprehensive Assessments.
Prepare for, facilitate, develop, write, and update Person-Centered Plans in collaboration with individuals, including Self-Directed Plans.
Research, identify, refer, and coordinate resources and services to achieve PCP outcomes; share resources with team members and assist with transitions and waiver-related paperwork.
Coordinate with providers to support individuals in state facilities transitioning to the community and individuals with forensic involvement.
Monitor PCPs and follow up through on-site visits, timely contacts, progress reviews, recertifications, and identification of new medical, health, and other needs.
Submit recommendations for DDA priority categories, complete Agency Investigation Reports, apply or re-apply for services, communicate with providers about resolving concerns, and oversee documentation for medical assistance applications.
Meet performance utilization benchmarks, maintain HIPAA records securely, and use tracking and time-management tools.
Follow SCI's mission, values, policies, and procedures; comply with HIPAA, confidentiality, security, and applicable employment laws; collaborate with colleagues and leadership; and participate in meetings and trainings.

Benefits

Competitive base salary of $64,395–$79,861, determined by education, relevant case management experience, and relevant certifications.
Travel reimbursement and mileage reimbursement at the federal rate.
Quarterly bonus potential.
Team Member Referral Program.
Tuition reimbursement program.
Medical, dental, and vision plans.
Employer-paid short-term and long-term disability insurance and life insurance.
403(b) match up to 5% of annual salary.
Annual leave and sick leave accrual.
Holiday pay.
Extensive paid training.
Employer-provided laptop and cell phone.