Case Manager_NE-NSC_603-Family Shelter

The Salvation Army USA Southern Territory•Concord, NC

77d

About The Position

The Case Manager Pathway of Hope provides crisis intervention and case management services to clients residing at the Concord Shelter and to Pathway of Hope clients. The role plans, develops, and controls the shelter’s day-to-day operations; helps clients identify measurable steps to address the causes of homelessness; and connects and advocates with community resources to support completion of service plans. The position also supervises shelter monitors and supports student interns assigned to the shelter. The Case Manager conducts client assessments, develops individualized service plans, determines length of stay based on those plans, and evaluates clients’ progress. The role maintains required documentation, follows Salvation Army and funding-source requirements, protects client confidentiality, and assists with statistical and progress reports. It works in coordination with the Shelter Director, shelter monitors, kitchen staff, volunteers, interns, community agencies, and clients. The position is based in a normal office environment in Concord, North Carolina. Duties are usually performed seated, with occasional walking, standing, and lifting or carrying objects weighing less than 25 pounds for 5–10% of work time. Employees are expected not to undermine The Salvation Army’s religious mission.

Requirements

Bachelor’s degree from an accredited college or university in Social Work, Behavioral Science, or a related field, or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
Knowledge of social service case-management principles and practices.
Knowledge of social service resources and agencies in the community.
Knowledge of effective communication and motivation practices.
Ability to develop program plans and goals based on clients’ needs and evaluate progress toward those goals.
Ability to work with the public across a range of behaviors, interview clients, and obtain pertinent information.
Ability to prepare and maintain accurate, complete case notes and client records.
Ability to plan, organize, and prioritize work to meet quality standards and deadlines.
Ability to build and maintain effective, professional relationships with clients and community agencies.
Ability to meet attendance requirements and read, write, and communicate in English.
Ability to communicate clearly and effectively both orally and in writing.
Ability to think clearly and quickly while managing a client caseload and to handle multiple cases efficiently without becoming frustrated or disorganized.
Ability to perform limited physical effort involving walking, standing, and lifting or carrying light objects weighing less than 25 pounds for 5–10% of work time.
Agreement, as an employee of The Salvation Army, not to undermine the organization’s religious mission.

Responsibilities

Provide crisis intervention services to clients as needed.
Conduct comprehensive assessments to identify clients’ causes of homelessness, needs, and strengths.
Develop service plans and help clients establish concrete, measurable steps toward completing them.
Determine individualized shelter length of stay based on clients’ service plans.
Identify and advocate with community resources to secure services that support clients’ goals and objectives.
Evaluate and measure clients’ progress toward service-plan goals and objectives.
Plan, develop, and control the day-to-day operations of the shelter.
Supervise the daily activities of shelter monitors.
Instruct and train volunteers in proper methods and procedures, and review their work for accuracy, completeness, and timeliness.
Train, guide, and evaluate student interns assigned to the shelter by the Director.
Maintain required documentation in accordance with The Salvation Army, federal, and funding-source guidelines.
Maintain strict professional confidentiality regarding clients and client information, and follow Salvation Army policies and procedures.
Use sound judgment and problem-solving techniques to address client concerns and disputes.
Cooperate with the Director on client services, participate in weekly case supervision, and collaborate with shelter monitors and kitchen staff.
Conserve Salvation Army resources.
Assist the Director with preparing statistical and progress reports for the Commanding Officer, advisory organizations, annual reports, United Way grants and contract agencies, and Salvation Army Divisional Headquarters.
Maintain current knowledge of program changes and requirements under Salvation Army policies.
Assist with community services, social service work for special or seasonal projects, and other related work as required.