Case Manager Mental Health (Internal)

City of Portsmouth•Portsmouth, VA

About The Position

Under general supervision, the Case Manager performs case management, service coordination, screening, assessments, and discharge planning for people with mental illness. The employee serves as a primary case manager, providing supportive counseling and intervention, and reports to the Clinician Supervisor. The role supports consumers’ physical, mental, medical, and social well-being by identifying individual needs, coordinating resources, monitoring service delivery, and maintaining records. The Case Manager monitors consumer mental status, coordinates treatment and services, provides referrals and transportation, and collaborates with therapists, staff, and doctors. The position also includes outreach, program development activities, reporting, and liaison work with city boards concerning the rights and needs of citizens. The position requires a bachelor’s degree in Social Work, Psychology, Education, or a related human services field and one to three years of mental health work experience, or an equivalent combination of training and experience. A Virginia QMHP Adult or Child certification, or QMHP eligibility, is required. CPR and First Aid certifications are required or must be obtained within 90 days of hire and maintained. A valid Virginia driver’s license and an acceptable background check are also required. In a declared City of Portsmouth emergency, the employee must perform shelter duty and other duties needed to support community safety and care.

Requirements

Bachelor’s degree in Social Work, Psychology, Education, or a human services-related field, and one to three years of experience working in mental health; or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
Professional certification in Virginia as a Qualified Mental Health Professional (QMHP) Adult or Child, or QMHP Eligible.
Possess Red Cross CPR and First Aid certifications, or obtain them within 90 days from the date of hire and maintain them as a condition of employment.
Acceptable general background check, including local and state criminal history and sex offender registry checks.
Must not be listed as having a founded child abuse or neglect complaint.
Valid driver’s license issued by the Commonwealth of Virginia.
Knowledge of psychosocial rehabilitation, crisis intervention, case management, and mental health issues.
Ability to coordinate psychosocial rehabilitation services among service agencies and assist, coordinate, and supervise activities of consumers with mental illness.
Ability to compile information and prepare clear, concise reports; communicate effectively orally and in writing; and handle confidential files and cases with discretion.
Ability to respond effectively to emergency and non-emergency situations and establish effective working relationships.
Ability to operate standard office equipment, including telephones, calculators, copiers, fax machines, and computer terminals.
Ability to lift, carry, push, pull, or otherwise move objects or resisting individuals, exerting up to 20 pounds occasionally and up to 50 pounds.
Ability to perform shelter duty and other required duties during a declared City of Portsmouth emergency.

Nice To Haves

Certified Substance Abuse Counselor (CSAC).
Master’s degree.

Responsibilities

Prepare case management assessments and identify consumers’ individual needs.
Coordinate available resources and monitor service delivery to support consumers’ physical, mental, medical, and social well-being.
Document consumer progress and maintain records according to program policies and procedures.
Attend case reviews and document and implement service plans.
Respond verbally and in writing to public and prospective consumer inquiries about program goals and objectives.
Monitor consumers’ mental status through home and office visits, record observations, and evaluate progress through service delivery.
Visit foster care home providers and consumers and refer consumers to foster care homes as necessary.
Transport consumers to medical appointments and assist with purchasing necessities.
Consult regularly with therapists, staff members, and doctors about consumer progress.
Maintain complete clinical charts and prepare and update progress records and treatment plans.
Plan workshops, training, and meetings related to programs that meet consumers’ needs.
Link consumers to appropriate services to implement goals and objectives.
Transport consumers in pursuit of employment, living arrangements, and educational opportunities.
Prepare statistical reports and present findings to the supervisor.
Ensure departmental policies and procedures are followed.
Provide outreach services and serve as a liaison on city boards concerning citizens’ rights and needs.
Perform other duties as assigned.
Plan and organize daily work, set priorities, maintain a calendar for meetings and deadlines, and meet work deadlines.
Follow established safety, housekeeping, attendance, and workplace policies and procedures.
Work shelter duty and perform other required duties during a declared City of Portsmouth emergency.