Case Manager - Intake &Gudardianship

Family Service of Roanoke Valley•Roanoke, VA

27d•Onsite

About The Position

Family Service of Roanoke Valley (FSRV) is hiring a Case Manager to fill a dual-role position. This role involves serving as the first point of contact for individuals seeking counseling services and providing ongoing case management and advocacy for adults under FSRV private guardianship.

Requirements

Bachelor’s degree in Social Work, Human Services, Psychology, or a related field (relevant experience may be considered)
At least 1 year of experience in social services, behavioral health, case management, or a related setting
Strong communication, organizational, and advocacy skills
Sound judgment and the ability to work independently with a diverse caseload
Comfortable working with vulnerable populations including older adults, individuals with disabilities, and those with mental health needs
Valid driver’s license, reliable vehicle, and willingness to travel throughout the Roanoke Valley service area

Responsibilities

Answer and assess incoming service requests by phone, in person, and through referrals
Schedule appointments, verify insurance, and connect clients to the right programs or community resources
Maintain intake records, waitlists, and referral documentation
Respond to crisis situations and follow agency protocols for safety and mandated reporting
Provide person-centered case management for adults under FSRV guardianship, consistent with Virginia DARS standards
Conduct client assessments and develop individualized care plans; maintain monthly face-to-face contact
Advocate for clients in hospitals, nursing homes, assisted living, and community settings
Assist clients with benefits enrollment (Medicaid, Medicare, etc.) and attend court proceedings as required
Maintain accurate, timely records and provide on-call support as needed