Crisis Intake Case Manager - Days

Claratel Behavioral Health • Decatur, GA

1d

About The Position

The Case Manager (Paraprofessional) provides direct client support across the Psychiatric Emergency Services (PES) and Crisis Stabilization Unit (CSU) at the DeKalb Regional Crisis Center. The role includes intake and triage in PES, plus treatment support and discharge coordination in CSU, helping maintain continuity of care from admission through transition. The Case Manager works with multidisciplinary teams to assess psychosocial needs, coordinate services, facilitate groups, and connect clients with community resources. Work is carried out using trauma-informed, recovery-oriented, and client-centered approaches and coordinated with staff across PES and CSU.

The center provides crisis intervention and stabilization services for adults. PES receives walk-ins, law-enforcement drop-offs, emergency-room transfers, and involuntary referrals for evaluation. The Temporary Observation Unit monitors clients for 12–24 hours when extended evaluation is needed. CSU provides stays typically lasting 5–7 days for psychiatric stabilization or withdrawal management, including crisis counseling, medication, and discharge planning.

This position works in a high-acuity crisis stabilization environment. Flexible scheduling is required, including evenings, weekends, holidays, or extended hours, and the role may require participation in crisis response.

Requirements

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.
• Proficiency in electronic documentation and computer systems.
• Ability to take and record vital signs.
• Must maintain a valid three-year Motor Vehicle Report for agency vehicle use.
• Strong de-escalation and behavioral-management skills.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Highly organized, adaptable, and client-focused.
• Compassionate and effective in fast-paced, high-stress environments.
• Strong writing, documentation, and advocacy skills.
• Flexible scheduling, including evenings, weekends, holidays, or extended hours.

Nice To Haves

• One year of experience in behavioral health, substance-use-disorder treatment, or crisis stabilization.
• Prior experience in triage, intake, or case management in a psychiatric setting.
• Master’s degree in Social Work (MSW) or Counseling.

Responsibilities

• Greet and engage clients presenting to PES, including walk-ins, law-enforcement drop-offs, and emergency referrals.
• Collect demographic, psychosocial, and insurance information during intake.
• Obtain and record vital signs and screen for immediate safety risks and medical or psychiatric needs.
• Support clinicians and nurses in determining client acuity and appropriate level of care.
• Secure clients’ personal belongings and conduct safety checks according to PES policy.
• Assist with involuntary admission paperwork (1013/1014/1021) as directed.
• Conduct daily assessments of client needs, barriers, and psychosocial stressors.
• Review and update Individual Treatment Plans to reflect client progress and treatment-team goals.
• Provide one-to-one support, behavioral coaching, and crisis de-escalation as needed.
• Observe, document, and report changes in client status to clinical staff.
• Facilitate psychoeducational, skills-based, and recovery-oriented groups.
• Document group attendance, participation, and therapeutic response according to policy.
• Support clients in developing WRAP (Wellness Recovery Action Plans) and SNAP (Safety Needs and Action Plans).
• Educate clients about coping strategies, self-care, and available community resources.
• Assist clients in securing short- and long-term placements, such as shelters, group homes, and inpatient facilities.
• Coordinate follow-up appointments with psychiatric, medical, or substance-use providers.
• Arrange transportation for clients who cannot arrange their own.
• Conduct family meetings to support discharge planning when appropriate.
• Complete discharge documentation and ensure authorizations and referrals are submitted on time.
• Enter service authorizations, reauthorizations, and concurrent requests into the EHR accurately.
• Maintain timely, accurate, and detailed documentation of client interactions.
• Attend daily treatment-team meetings and shift reports and contribute case-management updates.
• Complete incident reports as necessary and submit them accurately and on time.
• Maintain CPR, First Aid, CPI Training, and MindSet Training certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level