Intake Case Manager

Friends of Switchpoint Inc•Saint George, UT

2d•Onsite

About The Position

Friends of Switchpoint is a non-profit organization dedicated to serving individuals, families, and veterans experiencing poverty and homelessness in Utah since 2014. Our mission is to empower those in need by addressing the root causes of poverty, providing comprehensive plans, and supporting their journey to self-sufficiency. Our vision is for every individual to embody their worth and value, with restored self-esteem, hope, and abilities, thriving in affordable housing. We are looking for a resourceful, empathetic, and passionate individual to help clients on their journey to stable housing and greater self-sufficiency by providing compassionate support, guidance, and personalized case management. This role involves developing case plans, connecting clients with community resources and housing programs, and assisting them in securing affordable housing. Bilingual Spanish/English skills are a plus.

Requirements

Computer skills including Microsoft Office, UHMIS, and ability to learn new programs.
Experience in Human Services and with a variety of populations (mentally ill, disabled, substance abusers, etc.).
Ability to solve problems, make decisions, resolve conflicts, and LISTEN.
Ability to deal calmly in crisis situations.
Strong interpersonal skills with the ability to be compassionate and firm and always maintain confidentiality.
Knowledge of community resources.
Ability to be flexible.
Other duties as assigned.

Nice To Haves

Bilingual Spanish/English skills are a plus.
Associate degree preferred.
Human Services experience.
Experience with disabilities helpful.
Valid Utah Driver’s License.

Responsibilities

Serves as the first point of contact and “face” of the Housing Department, greeting clients in person, by phone, and via email.
Manages incoming phone calls, voicemails, and walk-in (drop-in) clients, ensuring timely, respectful, and trauma-informed communication.
Provides clear information on housing programs, services, and community resources.
Conducts initial screenings to determine basic eligibility for housing programs and rental assistance via phone.
Distributes and explains applications, program requirements, and next steps.
Refers clients to appropriate internal staff or external partner agencies when needed.
Communicates program expectations, including requirements and potential outcomes of committee decisions.
Advocates on behalf of clients by presenting relevant information to committees for program consideration.
Ensures client needs and barriers are clearly communicated to support fair and informed decision-making.
Maintains a client-centered, respectful approach in all interactions.
Manages and distributes housing-related email lists, updates, and program announcements.
Coordinates communication between clients and case managers, ensuring follow-up and continuity of care.
Assists with scheduling appointments and maintaining organized communication channels.
Maintains accurate and timely records of client interactions, referrals, and communications.
Assists with basic data entry and documentation in systems as required (e.g., intake notes, logs).
Supports reporting needs by collecting and organizing necessary information.
Provides basic guidance and assistance with resumes, job searches, and employment resources.
Helps connect clients to community services, including housing, employment, and supportive resources.
Ensures clients have access to immediate basic needs information (hygiene, food, etc.) through referrals.
Works closely with other housing staff to ensure smooth daily operations and client flow.
Communicates staff availability and supports coverage when team members are unavailable.
Participates in team meetings and contributes to a positive, collaborative work environment.
Builds and maintains relationships with community partners and service providers.
Other duties as assigned by Manager and assistant manager.