Intake Case Specialist - 2025927

World Relief • Chicago, IL

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About The Position

World Relief seeks a Case Manager to deliver comprehensive support and ongoing community orientation to immigrant families. The role helps clients navigate detention services, enroll children in school, access medical care, apply for public benefits, and connect with external community resources. This limited-term position is funded through a grant agreement until 6/30/2027 and is contingent upon a funding extension.

Requirements

• Mature and personal Christian faith.
• Commitment to the mission, vision, and values of World Relief.
• Desire to serve and empower the Church to impact vulnerable communities.
• Ability to affirm and/or acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity, and the National Association of Evangelicals’ For the Health of The Nation document.
• Valid driver’s license, access to a reliable vehicle, and ability to pass MVR standards.

Nice To Haves

• Bachelor’s degree in Social Work, Human Services, International Relations, or a related field, or an equivalent combination of education and/or direct service or customer service experience.
• Personal or professional understanding of the immigrant experience and navigation of local social service systems.
• Proficiency or fluency in a second language spoken by local client communities, such as Spanish, Dari, Pashto, Ukrainian, Russian, Arabic, or French.
• Knowledge of and experience working with traumatized populations, utilizing trauma-informed approaches and strengths-based practices.
• Highly self-motivated and adaptable, with the ability to work independently in a fast-paced, evolving environment.
• Strong mediation, critical thinking, and problem-solving skills, with a track record of effective advocacy on behalf of clients with service providers and government agencies.
• Excellent organizational skills and proven follow-through on assignments, complex paperwork, and project deadlines.
• Exceptional relational and intercultural communication skills, with the ability to build trust across diverse backgrounds.

Responsibilities

• Conduct comprehensive assessments with immigrant families, asylum seekers, parolees, and visa holders to identify needs, overcome barriers, and connect them with appropriate community resources.
• Assist families in accessing and understanding public benefits programs, including Medicaid, All Kids, VTTC, and WIC.
• Orient participants to the healthcare system by helping schedule and attend appointments, arranging or providing transportation, and assisting with physician communication.
• Educate families on navigating their new surroundings in Chicagoland and research community resources, such as food pantries, housing support, ESL classes, healthcare, and legal services.
• Maintain timely, accurate, and confidential digital and physical client files, case notes, and internal database tracking systems.
• Participate in team meetings, program trainings, and supervision check-ins while applying trauma-informed practices and high confidentiality standards.
• Perform other duties as assigned.

Benefits

• Competitive benefits package for full-time employees.
• Employee discount program for full-time employees.
• Well-being program recognized with the Gold-level Cigna Healthy Workforce Designation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed