Case Manager II- Coronado

Community Forward SF•San Francisco, CA

44d•Onsite

About The Position

Community Forward SF is hiring a Case Manager II for the Coronado Hotel, a permanent supportive housing site and SRO community in San Francisco. Case Managers partner with residents on needs related to keeping housing and provide collaborative services that support health, safety, and self-determination. They help residents navigate complex systems through information, education, and referrals. The Coronado supports residents on personal journeys toward healing, stability, and autonomy. Services include assessment, mental health support, compassionate crisis de-escalation, substance use disorder referrals, conflict resolution, mediation, benefits counseling, advocacy, employment services, and connections to outside providers for medical counseling, in-home support, and food pantry programs. The position is based at 373 Ellis St. and reports to the Deputy Director of Housing Support Services. The schedule is 9 a.m.–5 p.m., Monday through Friday. The role is non-exempt and union, with a wage of $30.44 per hour.

Requirements

Bachelor's degree or equivalent combination of education and work experience.
Previous case management experience and/or training.
Experience working alongside people navigating systemic barriers, trauma, and housing instability.
Effective written and oral communication skills.
Comfort with technology, including MS Office, Google Suite, and city databases such as ONE and Epic.
Understanding of homelessness, trauma, domestic and intimate partner violence, HIV/AIDS, substance use disorder and recovery pathways, mental health, neurodiversity, cognitive impairment, and systems of oppression.
Understanding of trauma-informed care, person-centered support, and cultural humility.
Ability to maintain a calm, grounded presence in high-stress situations and use compassionate conflict de-escalation.
Knowledge of San Francisco and Bay Area resources.
Ability to work independently and cooperatively.
CPR and first aid certification within 90 days of hire.
TB clearance within 7 days of hire.
Ability to navigate multi-story residential buildings, commonly including stairs, walk between program locations, and accompany residents in the community.
Ability to sit and use standard computer equipment for extended periods, with finger, hand, and wrist agility.
Ability to stand and walk as needed for extended periods during the shift.
Ability to lift up to 25 pounds.

Nice To Haves

Multicultural and multilingual background or skills.
Passion for working alongside marginalized community members.
Lived experience with homelessness, recovery, or systems of oppression.
Strong self-awareness, cultural humility, and commitment to personal praxis.
Excellent organizational and administrative skills.
Excellent written and oral communication skills.
Knowledge of San Francisco community resources and neighborhoods.

Responsibilities

Establish and maintain a caseload of residents, partnering collaboratively to provide emotional support, crisis de-escalation, assessment, evaluation, self-advocacy support, rental assistance, and co-facilitation of groups.
Meet regularly with residents to develop and carry out case plans centered on their self-identified goals, timelines, and choices.
Connect residents with resources that support income stability and address benefits, housing, medical status, and other needs, including through social service systems and community partners.
Write clear, objective, strength-based case notes and complete required documentation promptly in accordance with agency guidelines, contract requirements, and city database standards.
Maintain resident files and related documentation accurately and confidentially.
Plan, facilitate, or co-facilitate one resident support, skill-building, or community group each week.
Help residents develop external support networks and community connections.
Maintain professional boundaries and follow safety protocols while providing respectful, trust-based care.
Ensure residents are treated with dignity and respect.
Support the organization's mission to promote stabilization, hope, and healing for adults experiencing homelessness in San Francisco.
Practice self-awareness, personal boundaries, and proactive stress management while working in a dynamic environment.
Attend trainings and meetings.
Perform other duties as assigned.