Case Manager II

BEHAVIORAL HEALTH SERVICES INC•Pomona, CA

1d•$26 - $29•Onsite

About The Position

The Case Manager II provides case management, recovery support, and care coordination to clients in assigned programs under the direct supervision of the Program Director/Supervisor. The role monitors and documents client progress, supports ethical and evidence-based care, and participates in treatment team activities. Depending on program assignment, the Case Manager II may work in a substance use disorder (SUD) or Department of Mental Health (DMH) program, and some duties apply specifically to residential programs. The position supports clients with screening, care planning, treatment, relapse prevention, life and coping skills, discharge and aftercare planning, benefits, housing, vocational support, and community reintegration. It coordinates connections to community resources and works with medical providers, social services, justice-system partners, housing agencies, employers, and other organizations. The Case Manager II maintains accurate treatment records, follows applicable confidentiality and regulatory requirements, responds to emergencies within scope of practice, and contributes to safety, quality improvement, and program activities. The position may also provide evidence-based services, support new or entry-level staff, and perform residential-program duties such as monitoring withdrawal symptoms or observing medication self-administration.

Requirements

If assigned to an SUD program, a high school diploma or equivalent is required.
If assigned to an SUD program, certification by a state-recognized substance use counselor certification body and at least 2 years of substance abuse experience are required; certification must be maintained in good standing.
If assigned to a DMH program, a bachelor's degree in social work or a related field is preferred; an associate degree plus related experience may be accepted in lieu of a degree.
Obtain an NPI number and EMR system enrollment within 30 days of employment.
Ability to operate required computer programs, including Microsoft Office Suite, the electronic timekeeping system, and the electronic learning management system, upon hire or demonstrate competency within 90 days of employment.
A valid California driver’s license and liability insurance are required when driving a personal or company vehicle on BHS business.
Ability to demonstrate professional judgment and decision-making, including recognizing when to seek supervision or consultation.
Ability to meet assigned productivity standards.
Ability to build collaborative partnerships with employers, community agencies, and housing providers.
If assigned to an SUD program, familiarity with and ability to practice the 12 core competencies for SUD counselors.
Ability to document effectively using required note structures, such as SOAP and GIRP.
Ability to recognize symptoms of and appropriately address substance use and co-occurring disorders within scope of practice.
Ability to identify and respond appropriately to crises within scope of practice, including overdose, behavioral challenges, contraband protocol, and emergency codes.
Ability to screen and/or assess acute intoxication and withdrawal symptoms within scope of practice.
Ability to recognize personal biases when working with diverse populations and maintain cultural sensitivity.
Ability to adhere to professional standards.

Nice To Haves

For a DMH-program assignment, a bachelor's degree in social work or a related field is preferred.

Responsibilities

Conduct comprehensive substance use screening, care planning, and treatment activities.
Contribute to individualized care plans in collaboration with clients and the treatment team.
Support clients with relapse prevention, life and coping skills, discharge and aftercare planning, and recovery support.
Provide case management services, including benefit assistance, housing navigation, vocational support, and community reintegration.
Link clients to community resources, including 12-Step and other recovery support groups, and provide warm handoffs.
Occasionally transport clients, including for DPSS and other linkages.
Build collaborative support systems with community employers, agencies, and organizations to assist clients with employment transitions.
Develop and maintain partnerships with governmental housing agencies to address client housing needs.
Coordinate with medical providers, social services, probation and parole, DCFS, courts, and other community partners.
Facilitate client external communications as approved by a supervisor and authorized through a Release of Information.
Prepare letters and progress reports for DCFS and other systems, including required information authorized through a Release of Information.
May provide evidence-based services, such as CBT, MI, DBT, or Seeking Safety, to assigned groups and/or individual caseloads.
Maintain general knowledge of evidence-based practices, medications for addiction treatment, co-occurring disorders, community resources, self-help support, and treatment philosophies.
Monitor client progress and maintain accurate, timely treatment records and progress notes, including daily activities, service entries, and intake and discharge documentation.
May perform toxicology testing, take and record vital signs, and chart relevant information.
May coach, consult with, train, or support development of new or entry-level staff within scope of practice.
For residential-program assignments, may make rounds every 30 minutes for 72 hours on withdrawal-management clients and document withdrawal symptoms.
For residential-program assignments, may observe and document clients’ self-administration of medications.
Ensure compliance with regulatory and accreditation standards, including DMH, DHCS, SAPC, HIPAA, 42 CFR Part 2, and CARF requirements.
Respond safely and within scope of practice to behavioral crises, medical emergencies, suicidal ideation, overdose (including administration of anti-overdose medication as needed), or acute intoxication.
Report and record observed changes in client condition or behavior, including unusual incidents; identify, report, and assist with managing emergencies.
Participate in safety programming and maintain facility health and safety standards.
Attend supervision, clinical meetings, and continuing education to maintain credentials.
Participate in treatment team meetings, case conferences, and program planning.
Contribute to agency quality assurance and improvement initiatives.
Maintain professional boundaries and standards; treat clients with respect, care, and concern; and comply with confidentiality requirements.
Maintain familiarity with BHS policies, procedures, and applicable regulations and perform duties accordingly.
Represent BHS professionally, courteously answer and direct phone calls, and take messages.
Attend meetings and trainings, participate in assigned committees, and perform other duties as assigned.