Case Manager II

St. Mary's Healthcare•Amsterdam, NY

16h

About The Position

St. Mary’s Healthcare is hiring a full-time Case Manager II for a 40-hour-per-week day shift. The role coordinates care for members by working with interdisciplinary providers and other team members to develop and maintain person-centered plans of care. The Case Manager completes assessments, identifies barriers to care, supports care transitions, connects members with community resources, provides care coordination, and maintains required documentation. The position requires critical thinking, sound judgment, and the ability to work with minimal supervision in a stressful, fast-paced environment. The hiring range is $25.21–$33.73 per hour; actual compensation depends on experience and other factors permitted by law. Eligible shifts may receive differentials: 10% for weekday evening or weekend day shifts, 15% for weekday night shifts, and 21% for weekend evening or night shifts.

Requirements

A qualifying master’s degree and one year of experience preferred; OR a qualifying bachelor’s degree and two years of experience preferred; OR CASAC credential and two years of experience preferred; OR a bachelor’s degree or higher in any field and either three years of experience or two years of experience as a Health Home Care Manager serving the SMI or SED population.
Relevant experience must include providing direct services to people with serious mental illness, developmental disabilities, alcoholism or substance abuse, and/or children with SED; or linking these individuals to a broad range of services essential to successful community living, including medical, psychiatric, social, educational, legal, housing, and financial services.
Valid New York State driver’s license.
Ability to organize and set day-to-day priorities while applying critical thinking.
Ability to multitask while remaining professional, focused, composed, and positive.
Strong customer service skills; integrity, friendliness, and compassion; and ability to establish appropriate, effective rapport with others.
Flexibility, initiative, and ability to work in a fast-paced environment.
Effective critical-thinking and problem-solving skills.
Proficiency with Microsoft Office products, including Word and Excel.
Strong organizational and interpersonal skills.
Ability to take and follow direction appropriately and positively.
Ability to work both as part of a team and independently.
Effective and appropriate written and oral communication skills.
Ability to speak, read, write, and follow instructions in English.
Ability to work with minimal supervision in a stressful environment.

Nice To Haves

Master’s degree in a qualifying field and one year of experience.
Bachelor’s degree in a qualifying field and two years of experience.
CASAC credential and two years of experience.
Bachelor’s degree or higher in any field and three years of experience, or two years of experience as a Health Home Care Manager serving the SMI or SED population.

Responsibilities

Work with interdisciplinary team members, including primary care providers, mental health providers, schools, specialty providers, and managed care organizations, to develop and maintain ongoing coordination of members’ plans of care.
Ensure consistent coordination and communication among team members.
Complete comprehensive, CANS-NY, HARP, and HCBS assessments and use the results to develop and complete person-centered plans of care.
Identify barriers or gaps in care and ways to address them to help members achieve treatment goals where possible.
Participate in discharge planning and care-transition activities following emergency room visits and inpatient stays.
Help members connect with community resources addressing barriers to care, social determinants of health, transportation, and chronic medical or mental health diagnoses.
Provide care coordination and/or core services to members monthly as needed.
Maintain timely documentation in accordance with applicable Department of Health regulations and standards.
Report suspected abuse as a mandated reporter.
Perform other duties as assigned.