Case Manager II

The Salvation Army Southern California • Colorado Springs, CO

6d • $23 - $25

About The Position

The Case Manager II focuses on families at the shelter, helping them progress in life and eventually move from the shelter into other supportive services or self-sufficiency. The role uses a strength-based, client-centric approach. The position is full-time and non-exempt, with a pay rate of $23.00–$25.00 depending on experience. The closing date is 11/12/2026.

The Case Manager II assesses residents, identifies resources and makes referrals, meets weekly with assigned families, maintains accurate case and grant records, and supports the center’s step/phase program. The role also includes distributing supplies, following and implementing center policies and procedures, contributing to educational programming, participating in required training, and cooperating with staff and volunteers. The employee is expected to prioritize resident welfare, maintain confidentiality and a professional demeanor, and actively support The Salvation Army’s mission and goals.

If driving is required, the employee must have a valid in-state driver’s license, at least three years of driving experience, and favorable results on a Salvation Army-initiated motor vehicle record screen. An MVR is processed annually. Continued employment is contingent on a background check every two years. Qualified individuals must be able to perform the essential duties with or without accommodation.

Requirements

• An associate degree in human services or at least one year of experience working with displaced clients; a bachelor’s degree is preferred.
• At least one year of experience in case management or a related field.
• Excellent verbal and written communication skills.
• Ability to present information to small groups.
• Good judgment and professional conduct.
• Ability to maintain confidentiality.
• Ability to meet deadlines.
• Ability to work with people from diverse populations.
• Ability to read and write in English.
• Problem-solving, listening, and organizational skills.
• Ability to multitask and prioritize according to deadlines.
• Time-management skills.
• Ability to file and maintain accurate files.
• Proficiency with Microsoft Word, Access, Excel, PowerPoint, and Outlook.
• Ability to learn new software programs with basic training, including Ulti-Pro and others.
• Ability to create and maintain spreadsheets as needed.
• If driving is required: valid in-state driver’s license, at least three years of driving experience, and favorable results from a Salvation Army-initiated MVR screen; an MVR is processed annually.
• Continued employment is contingent on a background check every two years.
• Ability to maneuver, remain stationary, grasp, push, pull, reach overhead, operate a telephone, lift 25 pounds, access and produce information from a computer, and understand written information.
• Ability to perform the essential duties with or without accommodation.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Conduct resident assessment intakes to obtain personal history.
• Assess residents’ needs for resources and agencies and make appropriate referrals.
• Maintain accurate written case notes for each resident interviewed.
• Follow and implement the center’s policies and procedures.
• Meet weekly with assigned families to provide updates and guidance.
• Distribute supplies and other belongings to clients.
• Search belongings in a proper manner.
• Maintain records accurately, promptly, and in an orderly manner.
• Participate in training as required by the Social Services Director.
• Maintain records required for grant administration.
• Prioritize the welfare of each resident.
• Manage the step/phase program.
• Provide input on needed educational programming.
• Cooperate with other center staff and volunteers.
• Maintain a professional attitude and appearance.
• Actively support The Salvation Army’s mission and goals.

Benefits

• Health, vision, dental, life, voluntary life, and disability insurance.
• Sick leave: 12 days per year, accrued at one day per month, with accrual and availability beginning at hire.
• Vacation: 10 days per year, accrued at 0.0385 hours per hour worked excluding overtime; accrual begins at hire, and use begins after six months of employment.
• One floating day off, accrued immediately and annually; use begins after the initial three-month introductory period.
• Pension plan after one year of continuous service.
• Voluntary tax-deferred annuity plan (403(b)).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree