CASE MANAGER II
About The Position
The Case Manager II provides case management services to project participants (consumers), helping them develop coping skills and achieve greater stability. As part of a collaborative treatment team, the position serves as a liaison between consumers and clinical staff to support culturally resonant interventions, treatment, and services. The role is part of the Athabascan Behavioral Health Clinic project, which aims to transform the community behavioral health system through comprehensive, coordinated care. The Clinic provides culturally specific programming, strength-based services, community-wide engagement, evidence-based practices, and early intervention.
Requirements
- Bachelor’s degree in behavioral health or a related field; a combination of experience, education, and training that provides the required knowledge, skills, and abilities may substitute for degree requirements.
- Two years of experience working with the Alaska Native/American Indian population and providing culturally specific services.
- Two years of experience involving case management.
- Knowledge of substance abuse and mental health, and appropriate skills for working with consumers with mental health or substance use disorders.
- Ability to report to work in a timely manner.
- Skill in working successfully with Alaska Native/American Indian populations and sensitivity to diverse cultures and lifestyles.
- Ability to operate computers and use Windows, Word, and Excel, including accurately entering information into reporting formats.
- Above-average communication and people skills, with the ability to follow written and verbal instructions accurately.
- Knowledge of how to assist individuals who may become escalated during data collection.
- Ability to protect confidentiality and comply with HIPAA and 42 CFR.
- Knowledge of and ability to interpret and understand billing procedures.
- Ability to manage multiple priorities and tasks concurrently and meet deadlines.
- Ability to establish and maintain cooperative working relationships with colleagues, supervisors, agencies, and consumers.
- Ability to work independently and as part of a team.
Nice To Haves
- Experience working with electronic health records.
- Master’s degree in behavioral health or a related field.
Responsibilities
- Provide targeted case management services to support recovery for ten consumers.
- Develop individualized Case Management Plans addressing access to care, cultural competency, trauma-informed care, workforce development and training, and consumer-paced sustainability.
- Assess System of Care collaboration with the Behavioral Health Community Coalition (BHCC), coordinate activities, and evaluate outcomes annually.
- Make appointments for allied and support care.
- Mentor consumers through referral intake documentation and follow up on referral care.
- Advocate for consumers.
- Refer consumers to SBIRT and conduct intake to Case Management services.
- Help consumers understand and address risk factors and connect them with resources and support services.
- Assist with Medicaid and health insurance eligibility, linkage to primary and dental care, and linkage to community organizations through the BHCC.
- Participate in continuous quality improvement and data-driven decision-making to assess program efficacy and drive quality improvement.
- Ensure adherence to data collection requirements and enter accurate, timely information into the Electronic Health Record (EHR).
- Provide culturally relevant and trauma-informed services.
- Attend mandatory position training covering risk factors.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
