Case Manager II

Salvation Army Careers • Colorado Springs, CO

5d

About The Position

The Case Manager II focuses on families staying at the shelter, helping them progress toward moving into other supportive services or achieving self-sufficiency. The work uses a strength-based, client-centric approach. The position is full-time and non-exempt, with a stated pay rate of $23.00–$25.00 depending on experience.

Requirements

• Associate degree in human services or at least one year of experience working with displaced clients.
• At least one year of experience in case management or a related field.
• Excellent verbal and written communication skills.
• Ability to present information to small groups.
• Good judgment and professional conduct.
• Ability to maintain confidentiality.
• Ability to meet deadlines.
• Ability to work with people from diverse populations.
• Ability to read and write in English.
• Problem-solving, listening, organizational, multitasking, prioritization, and time-management skills.
• Ability to file and maintain files accurately.
• Proficiency with Microsoft Word, Access, Excel, PowerPoint, and Outlook.
• Ability to learn new software programs with basic training, including Ulti-Pro.
• Ability to create and maintain spreadsheets as needed.
• Ability to maneuver, remain stationary, grasp, push, pull, and reach overhead; operate a telephone; lift 25 pounds; access and produce computer information; and understand written information.
• Qualified individuals must be able to perform the essential duties with or without accommodation.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Conduct resident assessment intakes to obtain personal history.
• Assess residents’ needs for resources and agencies and make referrals accordingly.
• Maintain accurate, timely, and orderly case notes and other resident records.
• Follow and implement center policies and procedures in daily work.
• Meet weekly with assigned families to provide updates and guidance.
• Distribute supplies and other belongings to clients.
• Search belongings in a proper manner.
• Participate in training as required by the Social Services Director.
• Maintain records related to grant administration.
• Prioritize the welfare of each resident.
• Manage the step/phase program.
• Provide input on needed educational programming.
• Cooperate with center staff and volunteers.
• Maintain a professional attitude and appearance.
• Actively support The Salvation Army’s mission and goals.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Voluntary life and disability insurance
• Sick leave: 12 days per year, accruing at one day per month beginning at hire
• Vacation: 10 days per year, accruing from hire and available after six months of employment
• One floating day off, accruing immediately and annually, available after the initial three-month introductory period
• Pension plan after one year of continuous service
• Voluntary tax-deferred annuity plan (403(b))

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree