Case Manager II

VOA Mid-States • Louisville, KY

5d

About The Position

Volunteers of America Mid-States is seeking a Case Manager to assist individuals and families experiencing homelessness who have been approved for Rapid Re-Housing (RRH) or Joint RRH/Transitional Housing (TH) services. Working with the VOA Home team, the Case Manager helps participants access medical and mental health care, emergency and long-term housing, substance abuse services, and other social services. The role follows harm-reduction and person-centered models and applies the organization’s values of commitment, compassion, diversity, justice, and integrity.

The position involves outreach and coordination with community partners, participant assessment and case planning, advocacy, referrals, and support with housing stability and daily living needs. The Case Manager also facilitates the Critical Time Intervention model, maintains timely participant and program records, and identifies systemic barriers in collaboration with organizational leadership. The position is based in Louisville, Kentucky, and requires a personal automobile, valid driver’s license, liability insurance, and travel throughout the full-service area.

Requirements

• Qualify through one of the following: a Master of Social Work or related master’s degree with fewer than five years of work experience in the field; a Bachelor of Social Work or related undergraduate degree with more than five years of related work experience; or nine years of field experience with no degree.
• Demonstrated ability in family needs assessment, knowledge of and ability to access local resources, advocacy, counseling, and cooperative work with local service providers.
• Commitment to the principles of the project.
• Excellent verbal and written communication skills.
• Strong organizational ability and creative problem-solving skills.
• Personal automobile, valid driver’s license, and liability insurance.
• Willingness and ability to travel within the full-service area.

Responsibilities

• Conduct outreach to community partners, represent VOA values, raise awareness of the program, and recruit landlords to work with participating families.
• Assess participants, develop and monitor case plans, and conduct necessary follow-up.
• Establish connections with appropriate local agencies and service providers.
• Provide referrals and coordinate with community partners and service providers to help participants access health care and daily living services.
• Allocate resources to participants based on need and eligibility in accordance with grant guidelines.
• Educate participants about available supportive services and their rights.
• Assist participants in obtaining public benefits, birth certificates, driver’s licenses, and TARC tickets.
• Provide or refer participants to financial planning, transportation, income support, recovery, legal, and housing counseling services to help overcome barriers to stable housing or emergency shelter.
• Complete progress notes and other required documentation within 48 hours of contact, and submit HMIS and Electronic Health Record documentation within 48 hours of entry and service.
• Submit Portal billing logs to the Program Manager weekly.
• Use sound clinical judgment when making decisions regarding participants.
• Relate to participants and their families in a culturally appropriate manner.
• Perform assigned Performance Quality Improvement duties.
• Facilitate the Critical Time Intervention evidence-based model for program participants.
• Advocate for participants and integrate cultural values into their case plans.
• Identify systemic barriers and communicate them to organizational leadership to collaboratively develop viable solutions.
• Comply with program policies and procedures and applicable Council on Accreditation, Office of Resilience and Community Services, and VOA Mid-States policies and procedures.
• Conduct inspections and submit rental payments through Doclink.

Benefits

• Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Spending Account
• Short-term disability
• MetLife Legal Plans
• Competitive compensation packages
• Company-paid life insurance
• 403(b) retirement plan with company fund matching
• Employee discounts
• Loan forgiveness options through federal programs, including National Health Corps and Public Service Loan Forgiveness
• Company-paid benefits and paid time off effective on day one

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level