Case Manager II

VOA Mid-States•Louisville, KY

About The Position

The Case Manager II supports individuals and families experiencing homelessness who have been approved for Rapid Re-Housing (RRH) or Joint RRH/TH services through the VOA Home program. Working with the VOA Home team, the Case Manager helps participants access medical and mental health care, emergency and long-term housing, substance abuse services, and social services. The role uses harm-reduction and person-centered approaches, advocates for participants, and incorporates cultural values into case plans. The position is based in Louisville, Kentucky, is full-time and exempt, and reports to the Senior Program Manager.

Requirements

Qualify through one of the following: a Master of Social Work or related master’s degree with less than five years of field experience; a Bachelor of Social Work or related undergraduate degree with more than five years of related work experience; or nine years of field experience with no degree.
Demonstrated ability in a reasonable combination of family needs assessment, accessing local resources, advocacy, counseling, and cooperative work with local service providers.
Commitment to the principles of the project.
Excellent verbal and written communication skills.
Strong organizational ability and creative problem-solving skills.
Personal automobile, valid driver’s license, and liability insurance.
Willingness and ability to travel within the full-service area.

Responsibilities

Conduct outreach to community partners, represent VOA values, raise awareness of the program, and recruit landlords to work with participating families.
Assess participants, develop and monitor case plans, and conduct follow-up activities.
Establish connections with appropriate local agencies and service providers.
Provide referrals and coordinate with community partners and service providers to help participants access health care and daily living services.
Allocate resources to participants based on need, eligibility, and grant guidelines.
Educate participants about available supportive services and their rights.
Assist participants in obtaining public benefits, birth certificates, driver’s licenses, and TARC tickets.
Provide or refer participants to supportive services, including financial planning, transportation, income support, recovery programs, legal services, and housing counseling, to address barriers to stable housing or emergency shelter.
Complete required documentation, including progress notes, within 48 hours of participant contact; complete HMIS and Electronic Health Record entries within 48 hours; and submit required documentation and Portal billing logs on the specified schedule.
Exercise sound clinical judgment in decisions regarding participants.
Relate to participants and their families in a culturally appropriate manner.
Perform Performance Quality Improvement duties as assigned by supervision and the PQI Committee.
Facilitate the Critical Time Intervention evidence-based model with program participants.
Advocate for participants and integrate cultural values into case plans.
Identify systemic barriers and communicate them to organizational leadership to develop viable solutions collaboratively.
Comply with program, Council on Accreditation, Office of Resilience and Community Services, and VOA Mid policies and procedures.
Conduct inspections and submit rental payments via Doclink.

Benefits

Employee Assistance Plans (EAP)
Health and Wellness Program
Medical coverage
Dental coverage
Vision coverage
Flexible Spending Account
Health Spending Account
Short-term disability
MetLife Legal Plans
Life insurance (company paid)
403(b) retirement plan with company fund matching
Employee discounts
Loan forgiveness options through federal programs, including National Health Corp and Public Service Loan Forgiveness
Company-paid benefits and paid time off effective day one
Competitive compensation packages