Case Manager II CCSF Island Bay Homes

Catholic Charities•San Francisco, CA

2d•Onsite

About The Position

The Case Manager provides case management support to residents living in scattered-site permanent supportive housing for families formerly experiencing homelessness on Treasure Island. The role manages a caseload with a 1:25 case ratio and supports service connections, information and referrals, crisis intervention, community organizing, groups, and activities focused on community building, education, skill development, and housing retention. Services are provided using harm reduction practices and a Housing First model. The position is full-time and non-exempt, based at 1420 Gateview Court on Treasure Island in San Francisco. Office hours are Monday through Friday, 9 a.m. to 5 p.m. The role is covered by the SEIU 1021 collective bargaining agreement and classified as PL3. It reports to the Program Director.

Requirements

High school diploma or GED.
Two years of experience providing social services or equivalent experience.
Demonstrated ability to work with homeless or formerly homeless individuals and people experiencing substance use, mental health issues, or disabilities.
Ability to provide effective services to diverse populations.
Ability to work collaboratively with referring providers in San Francisco.
Experience in crisis intervention, conflict resolution, and counseling.
Experience organizing groups and facilitating and developing groups.
Demonstrated commitment to helping break the cycle of homelessness and poverty and empowering formerly homeless people by involving them in all aspects of HomeRise.
Strong commitment to social justice advocacy.
Administrative and computer skills, including MS Word and Excel.

Nice To Haves

Bachelor of Arts or Bachelor of Science degree.
Bilingual Spanish.

Responsibilities

Provide housing and program retention services.
Provide case management services with a 1:25 case ratio.
Create and track service plans.
Assist with activities for community building and empowerment.
Provide services using harm reduction principles.
Conduct intakes and ensure appropriate follow-up and referrals are completed and documented.
Provide ongoing creative outreach and engagement for supportive counseling, referrals, and participation in building and community events.
Provide crisis intervention, conflict resolution, and de-escalation services.
Assist residents with preparing for unit inspections and annual recertifications.
Participate in team, staff, and department meetings and organizational work groups.
Accompany residents to community-based appointments.
Assist the Resident Services Team Lead with developing and facilitating groups and community-building activities as needed.
Provide backup coverage for other Services staff.
Perform other duties as assigned.