Program Director CCSF Island Bay Homes

Catholic Charities•San Francisco, CA

3d•Onsite

About The Position

The Program Director oversees daily program operations and program staff for CCSF Island Bay Homes under the general supervision of the Associate Deputy Director. The role works directly with case management staff to address program and client issues and serves as a liaison to property owners, property managers, contractors, and community service providers. The Director oversees the program’s property management component, staff, policies, procedures, standards, service levels, and enhancements. The position may develop and monitor budgets in conjunction with the Associate Deputy Director and provide technical advice or supervision to staff, other departments, the public, and other agencies. The Program Director monitors day-to-day operations to ensure compliance with Catholic Charities policies, procedures, and applicable requirements. Responsibilities include contract and funder reporting, audit and focus-group coordination, oversight of technology and data-management systems, billing submissions, payroll approval, contract administration, budget monitoring, and maintenance of records for regulatory agencies and funders. The Director plans and guides staff activities and participates in hiring, training, and performance evaluations. Program services include intake assessments, case management, crisis intervention, counseling and support, information and referral, budget development, issuing vouchers, and coordination of services to address clients’ immediate needs. The Director coordinates services with providers, supports clients’ access to resources and housing stability, designs program activities, maintains client and program documentation, and represents the program and organization at meetings. The position also supports Performance and Quality Improvement reporting, case-record reviews, and program or department PQI committees. The position is on site five days a week and requires driving. Personal cellphone use is required for multifactor authorization. The work may take place in an office, clients’ homes, meetings, and one-on-one client appointments. The role may involve interactions with clients expressing anger or displaying behaviors related to mental health concerns, including profanity, shouting, running away, self-harm, or violence. Physical demands include intermittent bending, standing, stooping, kneeling, reaching, twisting, walking, lifting, pushing, and pulling; frequent repetitive hand, wrist, or finger motions; and close visual acuity for computer work, reading, and handling data. Lifting demands are classified as light, up to 20 pounds occasionally and up to 10 pounds frequently.

Requirements

Master’s degree in social work or a similar field, or five years of related experience.
Experience working with homeless populations.
Experience navigating the Bay Area housing market.
Three to five years of experience managing programs.
Experience working with families and homeless populations.
Knowledge of San Francisco County social services networks and community resources for the client population.
Strong coordination skills.
Strong knowledge of substance abuse and mental health issues and treatment models, including harm reduction and trauma-informed care.
Ability to assess emergency situations and respond by accessing appropriate medical or social systems.
Good written and verbal communication skills.
Ability to prioritize tasks and strong organizational skills.
Ability to design systems and processes to track data and monitor progress.
Functional knowledge of Microsoft Office products.
Knowledge of mandatory reporting requirements for people working with aging adults and children.
Knowledge of issues facing homeless individuals.
Achievement-oriented and client-focused approach.
Ability to cultivate teamwork and cooperation and provide culturally competent services in cross-cultural situations.
Fingerprinting clearance before the first day of employment.
Personal cellphone use for multifactor authorization.
Valid California driver’s license and proof of DMV record and personal insurance, if required for driving.

Nice To Haves

Bilingual in Mandarin/Cantonese or Spanish.
Master’s degree in social work or a similar field, if qualifying through related experience instead.

Responsibilities

Oversee daily program operations and program staff for CCSF Island Bay Homes.
Work with case management staff to resolve program and client issues.
Serve as a liaison to property owners, property managers, contractors, and outside community service providers.
Oversee the property management component of the program.
Develop, implement, and evaluate program policies, procedures, standards, service levels, and enhancements.
Develop and monitor program budgets in conjunction with the Associate Deputy Director, as required.
Provide technical advice and/or supervision to staff, other departments, the public, and other agencies.
Monitor program operations for compliance with Catholic Charities policies, procedures, and requirements, including coordinating with contractors when appropriate.
Prepare reports for contractors and funders and facilitate related audits and focus groups on monthly, quarterly, and annual schedules.
Oversee technology systems and coordination of data-management systems, including logic model/TOC coordination, ARIES, CARES, Carbon, ONE System, and time and activities logs (PAR).
Complete billing coding and submissions to accounts payable.
Coordinate payroll approval and completion.
Plan, organize, direct, and guide team members’ activities; participate in hiring, training, and performance evaluations.
Monitor and administer contracts and agreements.
Prepare and update monthly reports and maintain records for regulatory agencies and funders.
Monitor the program budget.
Oversee or support intake assessments, case management, crisis intervention, counseling and support services, information and referral, budget development, voucher issuance, and service coordination.
Coordinate with new and existing service providers to maintain continuity of services.
Build and maintain professional relationships with service providers, funders, and communities to meet changing client needs.
Help clients access appropriate resources and take appropriate actions to support housing stability.
Maintain close communication with other service providers involved with each client.
Design and implement program activities for participants.
Participate in program, organization, and community meetings as assigned.
Maintain proper client and program documentation and ensure accurate, timely submission of case records.
Ensure accurate and timely data entry to support Performance and Quality Improvement reporting and case-record reviews.
May serve on a quarterly case-record review committee and serve on a department or program PQI committee responsible for monitoring goals and reporting.
Represent the program and organization at outside meetings as needed.
Drive as required for the position.