HEART Homes Program Manager

Swinomish Indian Tribal Community•La Conner, WA

7d•$43 - $65

About The Position

The H.E.A.R.T. Homes Program Manager is responsible for the day-to-day administration, coordination, and operation of the H.E.A.R.T. Homes program. The role provides administrative and operational leadership for staffing coordination, scheduling, resident and program documentation, housing coordination, communication, quality assurance, compliance, program development, and community partnerships. The manager works closely with the RN Clinical Coordinator to coordinate administrative, operational, and clinical responsibilities; supports established care processes; and facilitates communication among residents, families, program staff, clinical personnel, healthcare providers, Tribal departments, and community partners. The position does not independently provide clinical services outside the scope of the manager’s training, licensure, or assigned responsibilities. The manager supports an organized, effective, compliant, and responsive program and helps maintain a safe, respectful, culturally responsive, person-centered living environment. The role requires strong organizational, interpersonal, supervisory, problem-solving, and communication skills, confidentiality, and the ability to work effectively with elders, families, staff, healthcare providers, Tribal leadership, and community partners.

Requirements

Bachelor’s degree in Social Work, Public Administration, Health Services, Healthcare Administration, Human Services, or a related field is preferred.
A minimum of five years of progressively responsible experience in program management, elder services, healthcare, housing, social services, human services, or a related field is preferred.
Demonstrated experience supervising or providing leadership to staff.
Equivalent combinations of education, training, and experience may be considered based on program needs.
Ability to supervise, lead, motivate, and support employees.
Knowledge of program administration, service coordination, documentation, and quality improvement practices.
Ability to establish and maintain effective working relationships with elders, families, employees, healthcare providers, Tribal departments, and community partners.
Strong written, verbal, organizational, and interpersonal communication skills.
Strong attention to detail and ability to maintain accurate records.
Ability to manage multiple priorities, meet deadlines, and work effectively in a changing environment.
Ability to exercise sound judgment, maintain professional boundaries, and resolve problems effectively.
Ability to handle confidential and sensitive information appropriately and knowledge of applicable confidentiality requirements and professional standards.
Ability to use computers, standard office software, electronic record systems, scheduling systems, email, and other necessary technology.
Ability to work independently and as part of an interdisciplinary team.
Commitment to respectful, culturally responsive, person-centered services.
Ability to communicate effectively with people from diverse backgrounds and with varying abilities and support needs.
Valid Washington State driver’s license.
Additional certifications or training may be required based on program responsibilities and applicable policies.

Nice To Haves

Experience working with Tribal programs and communities.
Knowledge of elder services, aging-in-place models, supportive housing, or related services.
Experience with case management, care coordination, resident services, or interdisciplinary service delivery.
Bachelor’s degree in Social Work, Public Administration, Health Services, Healthcare Administration, Human Services, or a related field.
Five years of progressively responsible experience in program management, elder services, healthcare, housing, social services, human services, or a related field.

Responsibilities

Manage the day-to-day administrative and operational activities of the H.E.A.R.T. Homes Program.
Ensure program services and activities follow established policies, procedures, program standards, and applicable requirements.
Coordinate program schedules, staffing assignments, resident needs, appointments, meetings, and other operational activities.
Monitor daily operations and identify issues requiring follow-up or corrective action.
Coordinate communication among residents, families, caregivers, program staff, clinical staff, healthcare providers, and other service providers.
Maintain effective communication with the Health Services Director about program activities, concerns, staffing, resident needs, incidents, and operational issues.
Coordinate housing-related activities with housing, maintenance, facilities, and Tribal departments as needed.
Assist with resident transitions, admissions, discharges, referrals, and changes in services.
Ensure residents are treated with dignity, respect, privacy, and cultural sensitivity; promote person-centered, trauma-informed, and culturally responsive operations.
Respond to resident, family, staff, and community concerns and facilitate resolution when appropriate.
Participate in program, interdisciplinary, and staff meetings as assigned.
Provide direct supervision and day-to-day guidance to assigned program staff.
Serve as a professional representative of the program with residents, families, Tribal departments, healthcare providers, community organizations, and other stakeholders.
Promote positive relationships between the program and the Tribal community; communicate program information clearly while protecting confidential information.
Participate in community outreach, educational activities, and program presentations as assigned.
Respond to inquiries and concerns in a timely, respectful, and solutions-oriented manner.
Promote a safe living and working environment for residents, staff, visitors, and community partners.
Ensure program staff know applicable emergency procedures and safety protocols; participate in emergency planning, drills, and response activities as assigned.
Ensure safety concerns, hazards, injuries, and incidents are promptly reported and addressed.
Coordinate with Tribal departments and emergency services when necessary.
Follow procedures related to infection prevention, workplace safety, resident safety, and emergency response.