Case Manager II - ACT

Guild Services•West Saint Paul, MN

2d•$27 - $35•Onsite

About The Position

The Case Manager II provides comprehensive, community-based services to individuals with severe and persistent mental illness (SPMI) and/or chemical dependency, helping them live self-directed and satisfying lives. The role provides services directly, uses outside resources minimally, and seeks alternatives to hospitalization whenever possible. Working within an interdisciplinary team, the Case Manager provides direct client support, manages medications, assists with benefits, and coordinates care to improve client functioning and quality of life. This community-based position involves frequent travel to clients’ homes and other community locations, regular transportation of clients in a personal vehicle, and rotating 24/7 on-call crisis support in weekly intervals. The role requires a valid Class D driver’s license, a reliable vehicle, a satisfactory driving record, and necessary insurance.

Requirements

A master’s or other graduate degree in behavioral sciences or a related field; OR a bachelor’s degree in behavioral sciences or a related field and 2,000 hours of experience delivering services to people with mental illness; OR 4,000 hours of experience delivering services to people with mental illness.
Understanding of mental health diagnoses, treatment modalities, and the needs of individuals with SPMI.
Understanding of community resources, county benefits, and mental health services.
Ability to manage a caseload, prioritize tasks, and meet deadlines in a dynamic, community-based environment.
Ability to assess and intervene in crisis situations, use de-escalation techniques, and connect clients to higher levels of care when needed.
Ability to work effectively in a team-based environment and collaborate with multiple stakeholders.
Ability to maintain open, approachable communication with clients and staff and provide a friendly environment for visitors.
Strong written and verbal communication skills, including composing, proofreading, and editing.
Presentation and meeting facilitation skills.
Ability to contribute proactively and positively to a team delivering quality services.
Ability to maintain confidentiality of organizational, personnel, and client information.
Ability to use sound judgment and maintain healthy professional boundaries.
Analytical and problem-solving skills.
Ability to meet deadlines and set priorities.
Proficiency with web-based software and databases, including Microsoft Office Suite.
Must not be actively receiving services from Guild or have received Guild services within the last two years.
Valid Class D driver’s license, reliable vehicle, satisfactory driving record, and necessary insurance.
Ability to provide on-call crisis support 24/7 in weekly intervals on rotation.

Nice To Haves

One year of experience in case management or providing community-based mental health services.

Responsibilities

Build trusting relationships with clients and encourage active participation in treatment and recovery.
Help clients manage mental health symptoms, daily living skills, and overall well-being.
Ensure timely medication delivery and monitor adherence to prescribed treatment regimens.
Assist clients with applying for or renewing benefits, including Medicaid, Social Security, housing assistance, and other community services.
Collaborate with service providers and natural supports to coordinate services and maintain clear communication.
Participate in team meetings and care conferences to discuss client progress and share insights.
Complete documentation in compliance with organizational and regulatory standards.
Perform other duties as assigned to support client care and department operations.
Promote an inclusive, diverse, equitable, and respectful work environment.