Case Manager II - SF Outpatient Services

HealthRIGHT 360•San Francisco, CA

About The Position

HealthRIGHT 360 is a nonprofit organization providing comprehensive healthcare services to vulnerable populations, including mental health care, substance use treatment, primary health services, and transitional support for people re-entering the community after involvement in the criminal justice system. Its Outpatient Program serves adults of any gender identity who experience substance use disorders, mental health issues, or co-occurring disorders, including walk-in participants, referrals, and people transitioning from residential treatment. The Case Manager II assesses treatment needs, monitors progress, and facilitates interdisciplinary approaches to care. The role coordinates health, substance use, mental health, and social services, linking clients to appropriate resources to address needs and achieve goals. Duties include care coordination, maintaining relationships with community partners, appointment scheduling, transportation arrangements, medication access support, ongoing care and discharge planning, and crisis intervention. The position carries a caseload and provides services that may take place where consumers live, supporting needs such as housing, benefits, employment, education, transportation, childcare, and medical care.

Requirements

High school diploma or GED.
AOD registration plus two years of case management experience, or AOD certification.
Valid California driver’s license.
First Aid and CPR certification.
Some experience providing case management services.
Cultural competence and ability to work with a diverse population.
Knowledge of housing, employment, and SSI resources, with success linking clients to those resources.
Ability to enter data into electronic systems while maintaining data integrity and accuracy.
Strong problem-solving skills.
Ability to work cooperatively and effectively on an interdisciplinary team and independently assume responsibility.
Strong initiative, enthusiasm, and willingness to help as needed.
Ability to communicate effectively at all organizational levels, including with leadership and high-level representatives of partner organizations.
Ability to work within frequently changing project scopes while maintaining direction and structured priorities.
Knowledge of co-occurring disorders and trauma-informed treatment.

Nice To Haves

Experience working with the criminal justice population.
Experience working successfully with substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.

Responsibilities

Carry a caseload and meet service delivery goals.
Work as an active team member and collaborate with team members.
Help clients engage in and remain engaged in substance use disorder treatment, and transition between levels of care.
Assess opioid overdose risk and ensure beneficiaries have Naloxone when appropriate.
Participate in treatment planning and service delivery with a multidisciplinary team.
Develop and assess individualized treatment approaches and consumer progress.
Maintain documentation in compliance with agency, HIPAA, and DPH standards, and maintain consumer charts and related documentation.
Arrange work schedules according to agency needs, comply with agency policies and procedures, and attend assigned internal and external meetings.
Create a safe space for clients and maintain appropriate boundaries.
Provide services to consumers where they live and assist with housing, benefits, employment, education, transportation, childcare, medical care, and other needs.
Provide case management services and serve as a care coordinator for assigned clients.
Coordinate services with other providers and complete coordinated-care documentation.
Help clients develop independent living skills that promote independence and self-sufficiency.
Assist with crisis and symptom management.
Act as a buddy to new hires.
Perform other duties as assigned by the Program Manager or supervisor and meet expected performance standards.