Case Manager / Coordinator of Community Services (CCS)

Optimal Case Management•Princess Anne, MD

4d•$58,240 - $60,320•Hybrid

About The Position

Optimal Case Management is hiring a full-time Coordinator of Community Services (CCS) to partner with individuals with intellectual and developmental disabilities and their families. The CCS builds relationships, learns what matters most to each person, helps coordinate services and resources, advocates for individual needs, and supports progress toward meaningful life goals. Positions serve Salisbury, Princess Anne, or Snow Hill, with applicants encouraged to apply for the region closest to home. This is a community-based role, not a traditional remote job. Administrative work may be completed from a home-based workspace, but regular in-person community work and regional travel are essential. Visits and meetings may take place in homes, workplaces, provider locations, programs, and other community settings. Travel depends on caseload needs and may occasionally involve driving up to approximately two hours one way. Reliable transportation and the ability to travel throughout the assigned region are required. The CCS independently manages a caseload, schedule, community visits, service coordination, follow-up, and documentation while collaborating with supervisors, other case managers, Quality Assurance, Training, providers, families, community partners, and organizational leadership. The role requires accurate and timely documentation, defined productivity expectations, confidentiality, organization, accountability, and follow-through. Travel between work locations is part of the workday but is not itself a billable case management service. Work is performed in a combination of home-based and community settings. Community environments may occasionally be unfamiliar or uncomfortable, or present potential health or safety concerns. Personal protective equipment may be required depending on the environment; employees are expected to use professionalism, situational awareness, sound judgment, and appropriate safety practices while working independently. The position offers a salary of $58,240–$60,320 annually. Benefits include medical, dental, and vision insurance; company-paid life and long-term disability insurance; company-paid holidays; paid time off; a 401(k) retirement plan with employer match; a supplemental benefits program; an employee assistance program; mileage reimbursement at the federal mileage rate; and professional development opportunities. Employment is contingent upon successful completion of applicable job-related pre-employment requirements. Applicants must not be employed by or provide services for more than one Maryland Medicaid provider at the same time. Optimal Case Management provides equal employment opportunities and reasonable accommodations in accordance with applicable law.

Requirements

Bachelor’s or graduate degree in social work or another health or human services field.
Complete a supervised field experience in case management, behavioral health, or vocational rehabilitation as part of the degree or state recognition requirements for permitting legally authorized practice, or have two years of full-time equivalent experience providing direct clinical care to the consumer.
Reliable transportation and ability to travel throughout the assigned region.
Ability to meet documentation timelines and defined productivity expectations.
Ability to manage a caseload and work independently while collaborating with a team.
Ability to maintain confidentiality and protect sensitive information.
Applicants must not be employed by or provide services for more than one Maryland Medicaid provider at the same time.
Successful completion of job-related pre-employment requirements applicable to the position.

Nice To Haves

Experience coordinating services for people in Medicaid and/or waiver programs.
Experience coordinating services for people with intellectual disabilities/developmental disabilities (ID/DD).
Experience in social service intake and referral services.
Experience coordinating services for eligible individuals as outlined in the Coordinator of Community Services COMAR and the DDA Scope of Service.
Experience monitoring the provision of services to participants.
Experience with allied service delivery systems, including Medicaid, mental health, substance abuse, social services, juvenile justice, vocational rehabilitation, and corrections.
Knowledge of regulations governing services for participants.

Responsibilities

Build trusting, person-centered relationships with individuals and their families or support systems.
Learn what matters most to each person and help translate their goals into meaningful supports and services.
Coordinate and monitor services across providers, agencies, community resources, and other support systems.
Connect individuals and families with appropriate community, healthcare, employment, housing, educational, financial, and social resources.
Monitor whether services meet the individual's identified needs and goals, and advocate when barriers to services or supports arise.
Participate in planning meetings and collaborate with individuals, families, providers, State agencies, and community partners.
Maintain accurate, timely, person-centered documentation in accordance with organizational and regulatory requirements.
Manage an assigned caseload while meeting quality, timeliness, productivity, and compliance expectations.
Participate in supervision, training, quality review, and professional development.
Maintain confidentiality and protect sensitive information.
Perform other duties reasonably related to the position.
Manage schedules, community visits, case coordination, follow-up, documentation, travel, and administrative responsibilities.
Communicate early when challenges arise, ask questions when clarification is needed, accept and apply feedback, collaborate across teams, and follow through on responsibilities.
Exercise professionalism, situational awareness, sound judgment, and appropriate safety practices while working independently in the community.