Coordinator of Community Services

The Coordinating Center•Baltimore, MD

1d•Remote

About The Position

The Coordinator of Community Services (CCS) provides targeted case management and person- and family-centered service coordination for people with intellectual and developmental disabilities. The role helps clients locate and access medical assistance, community, and other support services, including social, habilitative, vocational, recreational, housing, financial, legal, and educational services. The position supports The Coordinating Center’s mission within the parameters of its CCS contract. This is a full-time teleworking position requiring visits to clients in the Baltimore City/County region of Maryland. The CCS gradually develops and maintains a caseload of 30–40 clients and coordinates planning, service access, monitoring, assessments, enrollment, and documentation. Client visits are required at least four times during each client’s plan year, depending on coordination needs. The role also involves working with clients, families, interdisciplinary teams, providers, and internal and external partners to promote health, safety, self-advocacy, and participation in community life.

Requirements

Bachelor’s degree in a human service focus; or an associate’s degree in a human service focus and two years of human service experience; or seven years of specific human service work experience.
Competency in negotiation, conflict management, crisis management, advocacy, and problem solving.
Ability to establish and maintain working relationships.
Knowledge of person- and family-centered care and self-determination planning.
Knowledge of community resources and service delivery systems, including generic, local, state, and federal programs; Medicaid; mental health; substance abuse; social services; juvenile justice; vocational rehabilitation; and corrections.
Knowledge of COMAR regulations governing services for individuals with intellectual or developmental disabilities.
Belief in opportunities for people with disabilities to participate fully in the community and willingness to work toward individuals’ identified goals.
Access to a reliable automobile and a valid driver’s license.
Excellent written and verbal communication skills.
Computer skills, including Word, Excel, and PowerPoint.
Ability to manage complicated work processes and multitask.

Nice To Haves

Experience coordinating services for people in Medicaid or waiver programs, or coordinating services for people with intellectual or developmental disabilities, is strongly preferred.

Responsibilities

Maintain a gradually developed caseload of 30–40 clients with intellectual or developmental disabilities.
Advocate for clients while supporting self-advocacy and participation in service planning.
Help clients develop an appropriate and relevant Person-Centered Plan in accordance with COMAR regulations and agency policies.
Research, access, and help implement services and supports in a timely manner, seeking the most integrated settings that meet client needs.
Monitor client services by regularly gathering information and researching the client’s supports and services.
Visit clients where supports are provided or at other locations they choose, at least four times during the client’s plan year depending on coordination needs.
Assist with client enrollment activities to ensure continuity of supports and services.
Facilitate person-centered planning meetings, including quarterly visits, annual PCP meetings, and interdisciplinary meetings as needed.
Conduct assessments required by DDA regulations and program requirements.
Promote clients’ participation in team processes and opportunities to lead team meetings; negotiate and resolve disagreements within interdisciplinary teams.
Advise participants annually of their right to choose among qualified service providers.
Respond promptly to provider-generated incident reports to ensure client health and safety are addressed.
Document client services accurately and sufficiently in Maryland’s LTSS system and the organization’s internal system to meet billing standards.
Attend and actively participate in required internal and external meetings and trainings.
Maintain professional relationships with external service providers to support quality coordination of comprehensive care.