Coordinator of Community Services

The Coordinating Center•Rockville, MD

1d•Remote

About The Position

The Coordinator of Community Services (CCS) provides targeted case management and person- and family-centered service coordination for people with intellectual or developmental disabilities, within the parameters of The Coordinating Center’s CCS contract. The role helps clients locate and access medical assistance, community-based, and other support services, including social, habilitative, vocational, recreational, housing, financial, legal, and educational services. The position is full-time and teleworking, with visits to clients in the Montgomery County region of Maryland. The CCS develops and maintains a gradually established caseload of 30–40 clients; advocates for clients while supporting self-advocacy and participation in service planning; helps develop Person-Centered Plans; researches, accesses, implements, and monitors services; and facilitates planning meetings and assessments. The role also supports client enrollment and continuity of services, responds to provider-generated incident reports, documents services in state and agency systems, and works with clients, families, providers, and interdisciplinary teams to coordinate quality care and address disagreements. The position pays $27.40–$28.36 per hour, with the opportunity for quarterly success payments and mileage reimbursement. Benefits include medical FSA/HSA plans, dental and vision coverage, a matching 403(b), short- and long-term disability options, 11 paid holidays, a winter break, generous PTO accrual, and funds for professional development and further education.

Requirements

Bachelor’s degree in a human service focus; or an associate’s degree in a human service focus and two years of human service experience; or seven years of specific human service work experience.
Competency in negotiation, conflict management, and crisis management.
Effective advocacy and problem-solving skills.
Proven ability to establish and maintain working relationships.
Knowledge of person- and family-centered care and self-determination planning.
Working knowledge of community resources and service delivery systems, including generic, local, state, and federal programs; Medicaid; mental health; substance abuse; social services; juvenile justice; vocational rehabilitation; and corrections.
Knowledge of COMAR regulations governing services for people with intellectual or developmental disabilities.
Strong belief in the opportunities for people with disabilities to participate fully in the community and willingness to work toward individuals’ identified goals.
Access to a reliable automobile and a valid driver’s license.
Excellent written and spoken communication skills.
Computer skills, including Word, Excel, and PowerPoint.
Ability to manage complicated work processes and multitask.

Nice To Haves

Experience coordinating services for people in Medicaid or waiver programs, or coordinating services for people with intellectual or developmental disabilities, is strongly preferred.

Responsibilities

Maintain a gradually developed caseload of 30–40 clients with intellectual or developmental disabilities.
Advocate for clients while supporting self-advocacy and participation in service planning.
Assist clients in developing appropriate and relevant Person-Centered Plans in accordance with COMAR regulations and agency policies.
Research, access, and help implement services and supports in a timely manner, ensuring the most integrated settings that meet clients’ needs.
Monitor services by regularly gathering information and researching clients’ supports and services.
Visit clients where supports are provided or at other locations they choose, at least four times during the plan year, depending on the intensity of coordination needed.
Assist with client enrollment activities to ensure continuity of supports and services.
Facilitate person-centered planning, including quarterly visits, annual Person-Centered Plan meetings, and interdisciplinary meetings as needed.
Conduct required assessments in accordance with DDA regulations and program requirements.
Maximize clients’ participation in the team process and promote opportunities for clients who choose to lead team meetings.
Negotiate and resolve disagreements within interdisciplinary teams.
Advise participants annually of their right to choose qualified service providers.
Respond promptly to provider-generated incident reports to ensure clients’ health and safety are addressed.
Accurately document client services in the State of Maryland’s Long-Term Services and Supports system and the organization’s internal system, meeting agency billing standards.
Attend and actively participate in required internal and external meetings and trainings.
Maintain professional relationships with external service providers to support quality coordination of comprehensive care.