Case Manager / Coordinator of Community Services (CCS)
About The Position
Optimal Case Management’s Coordinators of Community Services (CCS) partner with individuals with intellectual and developmental disabilities and their families to understand what matters most to them, navigate services and resources, advocate for their needs, and support progress toward meaningful life goals. This is relationship-centered work that requires independence, organization, accountability, travel, timely documentation, and consistent follow-through. The position is community-based, not a traditional remote job. Administrative work may be completed from a home-based workspace, but regular in-person community work is essential. CCS employees travel throughout an assigned service region and may meet individuals in their homes, provider locations, workplaces, programs, and other community settings. Travel varies with caseload needs and may occasionally involve driving up to approximately two hours one way. Reliable transportation and the ability to travel throughout the assigned region are required. CCS employees independently manage caseloads, schedules, documentation, and community visits while collaborating with supervisors, other Case Managers, Quality Assurance, Training, providers, families, community partners, and organizational leadership. The role includes defined productivity expectations and requires accurate, timely, person-centered documentation that reflects activities, needs or goals, how services relate to those goals, and appropriate next steps. Travel between work locations is part of the workday but is not itself a billable case management service. Work is performed in a combination of home-based and community settings, with regular travel throughout assigned counties and the service region. Community settings may be unfamiliar, uncomfortable, or present potential health or safety concerns. Appropriate personal protective equipment may be required depending on the environment. Employees are expected to use professionalism, situational awareness, sound judgment, and appropriate safety practices while working independently in the community.
Requirements
- Bachelor’s or graduate degree in social work or another health or human services field.
- Complete supervised field experience in case management, behavioral health, or vocational rehabilitation as part of the degree or state recognition requirements for permitting legally authorized practice, or have two years of full-time-equivalent experience providing direct clinical care to the consumer.
- Reliable transportation and ability to travel throughout the assigned service region.
- Ability to manage caseloads, schedules, documentation, community visits, and defined productivity expectations.
- Ability to maintain confidentiality and exercise professionalism, situational awareness, sound judgment, and appropriate safety practices while working independently in the community.
- Applicants must not be employed by or provide services for more than one Maryland Medicaid provider at the same time.
- Successful completion of job-related pre-employment requirements applicable to the position.
Nice To Haves
- Experience coordinating services for people in Medicaid and/or waiver programs.
- Experience coordinating services for people with intellectual disabilities/developmental disabilities (ID/DD).
- Experience in social service intake and referral services.
- Experience coordinating services for eligible individuals as outlined in the Coordinator of Community Services COMAR and the DDA Scope of Service.
- Experience monitoring the provision of services to participants.
- Experience with allied service delivery systems, including Medicaid, mental health, substance abuse, social services, juvenile justice, vocational rehabilitation, and corrections.
- Knowledge of regulations governing services for participants.
Responsibilities
- Build trusting, person-centered relationships with individuals and their families or support systems.
- Learn what matters most to each person and help translate their goals into meaningful supports and services.
- Coordinate and monitor services across providers, agencies, community resources, and other support systems.
- Connect individuals and families with appropriate community, healthcare, employment, housing, educational, financial, and social resources.
- Monitor whether services meet individuals’ identified needs and goals, and advocate when barriers to services or supports arise.
- Participate in planning meetings and collaborate with individuals, families, providers, State agencies, and community partners.
- Maintain accurate, timely, person-centered documentation in accordance with organizational and regulatory requirements.
- Manage an assigned caseload while meeting quality, timeliness, productivity, and compliance expectations.
- Participate in supervision, training, quality review, and professional development.
- Maintain confidentiality and protect sensitive information.
- Communicate early when challenges arise, ask questions when clarification is needed, accept and apply feedback, collaborate across teams, and follow through on responsibilities.
- Perform other duties reasonably related to the position.
Benefits
- Medical, dental, and vision insurance.
- Company-paid life and long-term disability insurance.
- Company-paid holidays and paid time off.
- 401(k) retirement plan with employer match.
- Supplemental Benefits Program.
- Employee assistance program.
- Mileage reimbursement at the Federal mileage rate.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
