Case Manager / Coordinator of Community Services (CCS)

Optimal Case Management•Gaithersburg, MD

1d•$58,240 - $60,320•Hybrid

About The Position

Optimal Case Management is hiring a full-time Coordinator of Community Services (CCS) to partner with individuals with intellectual and developmental disabilities and their families. The CCS listens to what matters most to each person, helps navigate services and resources, advocates for their needs, and supports progress toward meaningful life goals. The role combines relationship-centered case management with independence, organization, accountability, travel, timely documentation, and follow-through. This is a community-based position, not a traditional remote job. Administrative work may be completed from a home-based workspace, but regular in-person work throughout an assigned service region is essential. Travel varies with caseload needs and may occasionally involve driving up to approximately two hours one way. Meetings may take place in individuals’ homes, provider locations, workplaces, programs, and other community settings. Reliable transportation and the ability to travel throughout the assigned region are required. CCSs independently manage caseloads, schedules, community visits, coordination, and documentation, while collaborating with supervisors, other case managers, quality assurance and training teams, providers, families, community partners, and organizational leadership. Success requires balancing engagement, meetings, coordination, follow-up, documentation, travel, and administrative responsibilities. Employees must meet defined productivity expectations and document case-management activities accurately and within required timelines. Travel between work locations is part of the workday but is not itself a billable case-management service. The position requires a bachelor’s or graduate degree in social work or another health or human services field, plus qualifying supervised field experience or qualifying direct clinical-care experience. Preferred experience includes coordinating services for people in Medicaid or waiver programs and for people with intellectual or developmental disabilities, as well as experience with intake and referral, service monitoring, allied service-delivery systems, and applicable regulations. Work is performed in home-based and community settings, with regular travel throughout assigned counties and the service region. Some settings may be unfamiliar, uncomfortable, or present potential health or safety concerns. Appropriate personal protective equipment may be required. Employees are expected to use professionalism, situational awareness, sound judgment, and appropriate safety practices while working independently in the community. Employment is contingent on successful completion of applicable job-related pre-employment requirements. Applicants must not be employed by or provide services for more than one Maryland Medicaid provider at the same time.

Requirements

Bachelor’s or graduate degree in social work or another health or human services field.
Supervised field experience in case management, behavioral health, or vocational rehabilitation as part of the degree or state recognition requirements for legally authorized practice, or two years of full-time-equivalent experience providing direct clinical care to the consumer.
Reliable transportation and ability to travel throughout the assigned region.
Ability to manage a caseload, schedule, community visits, documentation, administrative responsibilities, and defined productivity expectations independently.
Ability to complete accurate, person-centered documentation within required timelines.
Ability to maintain confidentiality and protect sensitive information.
Professionalism, situational awareness, sound judgment, and appropriate safety practices while working independently in the community.
Applicants must not be employed by or provide services for more than one Maryland Medicaid provider at the same time.
Successful completion of applicable job-related pre-employment requirements.

Nice To Haves

Experience coordinating services for people in Medicaid and/or waiver programs.
Experience coordinating services for people with intellectual or developmental disabilities (ID/DD).
Experience with social service intake and referral services.
Experience coordinating services for eligible individuals as outlined in the Coordinator of Community Services COMAR and the DDA Scope of Service.
Experience monitoring the provision of services to participants.
Experience with allied service-delivery systems, including Medicaid, mental health, substance abuse, social services, juvenile justice, vocational rehabilitation, and corrections.
Knowledge of regulations governing services for participants.

Responsibilities

Build trusting, person-centered relationships with individuals and their families or support systems.
Learn what matters most to each person and help translate their goals into meaningful supports and services.
Coordinate and monitor services across providers, agencies, community resources, and other support systems.
Connect individuals and families with appropriate community, healthcare, employment, housing, educational, financial, and social resources.
Monitor whether services meet individuals’ identified needs and goals, and advocate when barriers to services or supports arise.
Participate in planning meetings and collaborate with individuals, families, providers, State agencies, and community partners.
Maintain accurate, timely, person-centered documentation in accordance with organizational and regulatory requirements.
Manage an assigned caseload while meeting quality, timeliness, productivity, and compliance expectations.
Participate in supervision, training, quality review, and professional development.
Maintain confidentiality and protect sensitive information.
Perform other duties reasonably related to the position.
Travel regularly throughout the assigned counties and service region, using reliable transportation.
Communicate early when challenges arise, ask questions when clarification is needed, accept and apply feedback, collaborate across teams, and follow through on responsibilities.