Case Manager / Coordinator of Community Services (CCS)

Optimal Case Management•Prince Frederick, MD

3d•$58,240 - $60,320•Hybrid

About The Position

Optimal Case Management’s Coordinators of Community Services (CCS) partner with individuals with intellectual and developmental disabilities and their families to understand what matters most to them, navigate services and resources, advocate for their needs, and support progress toward meaningful life goals. The work is relationship-centered and person-centered, and requires independence, organization, accountability, travel, timely documentation, and consistent follow-through. This is a community-based position, not a traditional remote job. Administrative work may be completed from a home-based workspace, while regular in-person work throughout an assigned service region is essential. Meetings may take place in homes, provider locations, workplaces, programs, and other community settings. Travel varies with caseload needs and may occasionally involve driving up to approximately two hours one way. Reliable transportation and the ability to travel throughout the assigned region are required. CCS employees manage an assigned caseload and balance engagement with individuals and families, meetings, communication, community visits, service coordination and follow-up, documentation, travel, and administrative responsibilities. Accurate, timely, person-centered documentation must meet organizational and regulatory requirements and defined productivity expectations. Travel between work locations is part of the workday but is not itself a billable case management service. Employees work independently managing caseloads, schedules, documentation, and community visits, while collaborating with supervisors, other Case Managers, Quality Assurance, Training, providers, families, community partners, and organizational leadership. Work takes place in a combination of home-based and community settings. Community environments may occasionally be unfamiliar, uncomfortable, or present potential health or safety concerns. Appropriate personal protective equipment may be required depending on the environment. Professionalism, situational awareness, sound judgment, and appropriate safety practices are expected. The position is full-time, with an annual salary of $58,240–$60,320. Employment is contingent upon successful completion of applicable job-related pre-employment requirements. Applicants must not be employed by or provide services for more than one Maryland Medicaid provider at the same time.

Requirements

Bachelor’s or graduate degree in social work or another health or human services field.
Completion of a supervised field experience in case management, behavioral health, or vocational rehabilitation as part of the degree or state recognition requirements for permitting legally authorized practice, or two years of full-time equivalent experience providing direct clinical care to the consumer.
Reliable transportation and ability to travel throughout the assigned region.
Ability to maintain accurate and timely documentation and meet productivity expectations.
Ability to manage a caseload, schedule, documentation, and community visits independently while collaborating with a team.
Professionalism, situational awareness, sound judgment, and appropriate safety practices when working independently in the community.
Applicants must not be employed by or provide services for more than one Maryland Medicaid provider at the same time.

Nice To Haves

Experience coordinating services for people in Medicaid and/or waiver programs.
Experience coordinating services for people with intellectual disabilities/developmental disabilities (ID/DD).
Experience in social service intake and referral services.
Experience coordinating services for eligible individuals as outlined in the Coordinator of Community Services COMAR and the DDA Scope of Service.
Experience monitoring the provision of services to participants.
Experience with allied service delivery systems, including Medicaid, mental health, substance abuse, social services, juvenile justice, vocational rehabilitation, and corrections.
Knowledge of regulations governing services for participants.

Responsibilities

Build trusting, person-centered relationships with individuals and their families or support systems.
Learn what matters most to each person and help translate their goals into meaningful supports and services.
Coordinate and monitor services across providers, agencies, community resources, and other support systems.
Connect individuals and families with appropriate community, healthcare, employment, housing, educational, financial, and social resources.
Monitor whether services meet the individual's identified needs and goals, and advocate when barriers to services or supports arise.
Participate in planning meetings and collaborate with individuals, families, providers, State agencies, and community partners.
Maintain accurate, timely, person-centered documentation in accordance with organizational and regulatory requirements.
Manage an assigned caseload while meeting quality, timeliness, productivity, and compliance expectations.
Participate in supervision, training, quality review, and professional development.
Maintain confidentiality and protect sensitive information.
Communicate early when challenges arise, ask questions when clarification is needed, accept and apply feedback, collaborate across teams, and follow through on responsibilities.
Travel throughout the assigned counties and service region for community-based work.
Perform other duties reasonably related to the position.