Case Manager / Coordinator of Community Services (CCS)

Optimal Case Management•Prince Frederick, MD

20d•$58,240 - $60,320•Hybrid

About The Position

Optimal Case Management’s Coordinators of Community Services (CCS) partner with individuals with intellectual and developmental disabilities and their families to understand what matters most to them, navigate services and resources, advocate for their needs, and support progress toward meaningful life goals. This is relationship-centered work that requires independence, organization, accountability, regional travel, timely documentation, and consistent follow-through. The position is community-based, with administrative work that may be completed from a home-based workspace. Regular in-person community work and travel throughout the assigned service region are essential. Meetings may take place in individuals’ homes, provider locations, workplaces, programs, and other community settings. Travel depends on caseload needs and may occasionally involve driving up to approximately two hours one way. Reliable transportation and the ability to travel throughout the assigned region are required; applicants are encouraged to apply for positions within or near their residence. CCSs manage assigned caseloads and coordinate services around individuals’ needs, preferences, choices, and goals. The role includes service coordination and monitoring, advocacy, resource referrals, planning meetings and collaboration, accurate and timely documentation, and meeting quality, productivity, timeliness, and compliance expectations. Travel between work locations is part of the workday but is not itself a billable case management service. Employees work independently while collaborating with supervisors, colleagues, providers, families, community partners, and organizational leadership. Work takes place in a combination of home-based and community settings. Community environments may occasionally be unfamiliar, uncomfortable, or present potential health or safety concerns. Appropriate personal protective equipment may be required depending on the environment. Employees are expected to use professionalism, situational awareness, sound judgment, and appropriate safety practices while working independently in the community.

Requirements

Bachelor’s or graduate degree in social work or another health or human services field.
Completion of a supervised field experience in case management, behavioral health, or vocational rehabilitation as part of the degree or state recognition requirements for legally authorized practice, or two years of full-time-equivalent experience providing direct clinical care to the consumer.
Reliable transportation and ability to travel throughout the assigned region.
Ability to manage caseloads, schedules, documentation, and community visits independently while meeting productivity, timeliness, quality, and compliance expectations.
Ability to maintain confidentiality and use professionalism, situational awareness, sound judgment, and appropriate safety practices while working independently in the community.
Applicants must not be employed by or provide services for more than one Maryland Medicaid provider at the same time.
Successful completion of job-related pre-employment requirements applicable to the position.

Nice To Haves

Experience coordinating services for people in Medicaid and/or waiver programs.
Experience coordinating services for people with intellectual disabilities or developmental disabilities (ID/DD).
Experience with social service intake and referral services.
Experience coordinating services for eligible individuals as outlined in the Coordinator of Community Services COMAR and the DDA Scope of Service.
Experience monitoring the provision of services to participants.
Experience with allied service delivery systems, including Medicaid, mental health, substance abuse, social services, juvenile justice, vocational rehabilitation, and corrections.
Knowledge of regulations governing services for participants.

Responsibilities

Build trusting, person-centered relationships with individuals and their families or support systems.
Understand what matters most to each person and help translate their goals into meaningful supports and services.
Coordinate and monitor services across providers, agencies, community resources, and other support systems.
Connect individuals and families with appropriate community, healthcare, employment, housing, educational, financial, and social resources.
Monitor whether services meet individuals’ identified needs and goals, and advocate when barriers to services or supports arise.
Participate in planning meetings and collaborate with individuals, families, providers, State agencies, and community partners.
Maintain accurate, timely, person-centered documentation in accordance with organizational and regulatory requirements.
Manage an assigned caseload while meeting quality, timeliness, productivity, and compliance expectations.
Participate in supervision, training, quality review, and professional development.
Maintain confidentiality and protect sensitive information.
Communicate early about challenges, ask for clarification, accept and apply feedback, collaborate across teams, and follow through on responsibilities.
Perform other duties reasonably related to the position.