Intensive Community Services Case Manager

Houses of Hope•Lincoln, NE

22h•$18 - $24

About The Position

Houses of Hope is hiring a full-time Intensive Community Services Case Manager for its Targeted Services Coordination Program (TASC). The role supports people identified as high utilizers within the behavioral health system who have multiple, serious, and chronic behavioral health needs. Case Managers assist with planning and problem-solving to overcome obstacles, improve individual outcomes, and reduce overall costs to the behavioral health system. Unlike traditional case management tied to a single clinical discipline or service system, this role is empowered to work across organizational and disciplinary boundaries and requires knowledge of adult services systems. The position manages a caseload of 10 individuals and provides at least six hours or six face-to-face contacts per month. It uses a wraparound, person-centered approach to support recovery, stability, independence, and community integration through assessment, individualized service planning, advocacy, coordination, education, and hands-on assistance. The Case Manager also participates in a rotating on-call schedule to provide responsive assistance 24 hours a day, maintains program documentation, and follows applicable program policies and state guidelines.

Requirements

Bachelor's degree in psychology, sociology, or a related human services field, or two years of direct care experience or training in a human resources field.
Experience working within adult service systems and demonstrated ability to collaborate effectively with multidisciplinary teams and community providers.
CPR/First Aid certification required; training will be provided at no cost.
Valid driver's license and proof of insurance.
Minimum age of 21.

Responsibilities

Manage a caseload of 10 individuals with multiple, serious, and chronic behavioral health needs, providing a minimum of six hours or six face-to-face contacts per month.
Conduct comprehensive initial assessments and collaborate on personalized, goal-driven service plans.
Support individuals in achieving personal goals, building life skills, maximizing independence, and integrating into the community through hands-on support, advocacy, role modeling, and education.
Build and strengthen natural and professional support networks by connecting and coordinating individuals with family, friends, community organizations, and service providers.
Participate in a rotating on-call schedule to provide access to support and assistance 24 hours a day.
Attend weekly staffing meetings and scheduled all-staff meetings.
Participate in community-based and individualized team meetings to promote collaboration, continuity of care, and positive outcomes.
Pursue professional development through in-service training, eLearning, educational opportunities, and relevant trainings.
Maintain accurate, timely, and comprehensive documentation in accordance with program and state requirements.
Use a wraparound, person-centered approach that engages individuals, family members, and other support systems in promoting stability, recovery, and long-term success.
Provide Mental Health Board Updates, manage program flex funds, and oversee Rental Assistance Clients in accordance with program policies and state guidelines.
Provide transportation as needed using a personal or company vehicle to support access to appointments, community resources, services, and community activities.