Case Manager/Social Worker - CCS

Juneau County•Wi 53948, WI

About The Position

This position provides needs assessments, crisis intervention, case planning, advocacy, and community-resource development for children and adults with varying abilities and functioning levels. The Case Manager is assigned to a division within the Human Services Department and provides assessment, treatment planning, case facilitation, and case-management services in accordance with the laws and rules applicable to the assigned program. The position works with service recipients, families, natural supports, and community partners to address identified needs and support treatment objectives. The role coordinates and monitors services, maintains case records and required documentation, and consults with supervisors, interdisciplinary teams, and legal counsel as needed. Work is performed primarily in the community, clients’ homes, and an office, and may also take place in a secured inmate setting. The position may involve responding after hours as assigned, driving in inclement weather, and interacting with people who may be hostile or verbally aggressive.

Requirements

Bachelor’s degree from an accredited college or university in a human-services-related field.
Successfully pass caregiver and criminal background checks.
Knowledge of laws and regulations affecting department service delivery.
Knowledge of community resources and alternative care resources.
Working knowledge of mental health and AODA assessment, diagnosis, and treatment.
Working knowledge of client rights, confidentiality, standards of practice, and ethics in the mental health/AODA field.
Working knowledge of applicable Wisconsin Administrative Codes, including Chapters 34, 35, 36, 48, 51, 55, 63, and 75, and the Medicaid Waiver Manual (CLTS).
Knowledge of human development and behavior, family and group dynamics, and mental, physical, and social dysfunctions.
Working knowledge of family-based services philosophy.
Knowledge of county administrative policies and procedures and county, state, and federal programs, regulations, and mandates applicable to the department.
Ability to use department- and program-specific computer software and maintain accurate records.
Time-management skills, including prioritizing duties and producing a high volume of quality work with minimal supervision.
Ability to analyze complex administrative information and issues, define problems, evaluate alternatives, and recommend solutions.
Ability to exercise sound judgment and address a variety of situations successfully.
Ability to follow the policies and practices in the County Personnel Handbook.
Ability to work the position’s allocated hours and respond after hours as assigned.
Ability to recognize occupational hazards and take safety precautions.
Ability to meet the position’s physical requirements, including occasional exertion of up to 25 pounds and regularly sitting, standing, speaking or hearing, handling objects, and performing repetitive motions.

Nice To Haves

Substance Abuse Professional certification may be required for some assignments.
Previous related case-management experience.
A secondary language.

Responsibilities

Provide assessments, treatment planning, case service facilitation, and case-management services to assigned clients in accordance with applicable program rules, laws, and regulations.
Encourage participation by service recipients, families, and natural support systems in resolving problems.
Develop goal-oriented, time-limited service plans with service recipients to address identified needs.
Help protect children, juveniles, older adults, and at-risk adults; support family stability and individual autonomy in the community; and help prevent out-of-home placement.
Evaluate prospective recipients’ immediate situations, determine appropriate responses, and ensure that responses are made.
Assess and intervene in crisis situations as necessary.
Refer clients to and involve community resources as needed.
Promote active participation by schools, courts, health care providers, and other community resources in resolving problems.
Advise service recipients when services are unavailable or inappropriate.
For involuntary referrals, explain consequences of noncompliance with court orders, monitor service use, and report adherence to the court as directed.
Coordinate access to services, monitor timely and appropriate delivery, review progress, and end services when goals are attained.
Educate service recipients about available community resources and how to access needed services independently.
Advocate for and coordinate services to help recipients meet treatment objectives while avoiding duplication and making effective use of staff time and resources.
Maintain timely, complete case records, including records in the agency EHR and applicable state reporting systems; complete required assessments, reports, and other documentation.
Consult with supervisors, interdisciplinary teams, and legal counsel on case-specific matters as needed.
May facilitate treatment or other indicated services for groups of service recipients.
May provide public education to the community and other organizations.
Maintain professional knowledge and skills to enhance programs and services.
Interpret and apply applicable federal, state, municipal, and department rules, regulations, and policies.
Attend work regularly and punctually, behave professionally, foster positive working relationships, accept new responsibilities, and follow safe work practices and personal protective requirements.
Perform other duties as assigned.