Case Manager BHT
About The Position
The Case Manager is a Behavioral Health Technician (BHT) who works under the direct supervision of a licensed behavioral health professional (BHP). The role provides clinical services that target treatment outcomes and promote clients’ biopsychosocial health and wellness. It is a supportive role focused on improving treatment outcomes and helping patients meet their treatment plan goals. Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center providing comprehensive, integrated, and affordable healthcare services. Its offerings include medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs.
Requirements
- Knowledge of case management principles and practices.
- Ability to establish and maintain effective working relationships.
- Excellent verbal and written communication skills and ability to interact with people from various social, cultural, and educational backgrounds.
- Ability to understand and follow written and verbal instructions.
- Excellent organizational skills and attention to detail.
- Ability to exercise confidentiality, discretion, and good judgment.
- Proficiency with Microsoft Office Suite or related software.
- Ability to read, write, and speak English.
- One of the following education and experience combinations: high school diploma or equivalency plus a combination of behavioral-health-related education and full-time behavioral health work experience totaling at least two years; associate degree plus at least two years of full-time behavioral health work experience; or a bachelor's or master's degree plus one year of behavioral health experience, or a bachelor's or master's degree with a behavioral health focus.
- Pass a pre-employment background check and drug test.
- Hold a current Level 1 Fingerprint Clearance Card or pass fingerprint clearance within seven days following hire.
- Basic Life Support (BLS) certification.
Nice To Haves
- Spanish language ability is preferred.
Responsibilities
- Assist in identifying, implementing, maintaining, monitoring, and modifying behavioral health services on a routine basis.
- Help identify, find, and implement resources that support activities of daily living or address Social Determinants of Health other than behavioral health services.
- Coordinate care with patients, Health Care Decision Makers (HCDMs), healthcare providers, families, community resources, natural support systems, and educational, social, judicial, community, and State agencies.
- Coordinate care to support continuity between levels of care and across services and providers.
- Assist patients in applying for Social Security benefits.
- Conduct outreach and follow up with patients after a reported crisis event.
- Participate in formal and informal case staffing, case conferences, and other meetings, with or without the patient, HCDM, DR, or family participating.
- Support, collaborate with, and manage caseloads and identified needs with assigned clinicians and providers.
- Assist in maintaining, monitoring, and modifying covered services described in the patient's service plan to address identified clinical needs.
- Perform other activities that address or support patients' identified treatment needs.
- Support rescheduling, outreach, and reengagement efforts as needed.
- Follow rules and regulations regarding patient confidentiality and patient rights under contracts, NOAH policy, and State and Federal regulations.
- Maintain position productivity expectations.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
