Administrative BHT

WVU Medicine•Clarksburg, WV

1d•Onsite

About The Position

Provides administrative support, employee training, client enrichment activities, and assistance that enables USC clients to meet the goals and objectives of their treatment plans. The role supports Behavioral Health Technicians (BHTs) through scheduling, shift coverage, training, quality monitoring, documentation, and billing-related coordination. It also involves client appointments and transportation, supply tracking, and completing BHT duties when needed. Work takes place in community and office settings.

Requirements

High school diploma or equivalent.
Valid driver’s license.
State criminal background check and federal background check, if applicable, for regulated areas.
One year of additional training or related experience.
Valid vehicle insurance and a reliable vehicle, unless an exception applies for employees working only midnight shifts that require no transportation or with clients who do not need transport.
Prior experience using Microsoft Office Suite applications.
Good verbal and writing skills.
Basic mathematical skills.
High-level time-management skills.
Ability to type at least 35 words per minute.

Nice To Haves

Two or more years of post-high-school training in a human services field or education setting.
Previous payroll experience.

Responsibilities

Review and reconcile BHTs’ worked hours.
Provide BHT shift coverage when primary staff or BHTs do not take open shifts.
Participate in USC’s after-hours on-call system.
Monitor quality of service delivery.
Attend meetings and assist supervisors and clinical staff.
Draft work schedules using templates and submit them to a supervisor for approval.
Share weekly shift openings with staff, arrange coverage, and contact other departments to find coverage.
Coach new employees and administer one-on-one shadow training.
Schedule, document, and verify client appointments.
Arrange and provide transportation for clients.
Monitor the completion and accuracy of required documents.
Organize and present documentation, client records, and other information to the billing department and clinical staff.
Type, edit, and compose routine reports and correspondence, including confidential matters.
Track and order supplies and provide receipts to the appropriate department promptly.
Audit documentation and ensure its secure transit between the main center and remote office location.
Use good judgment in making decisions in clients’ best interests while handling varied tasks and interacting with people with behavioral health problems.
Complete required documentation, including progress notes, SALs, task analyses, observation notes, census documentation, medical records, and other records needed to fulfill program goals.
Maintain required documentation accurately and promptly in compliance with organizational, state, and federal regulations.
Assist with duties associated with the BHT job description when needed.
Attend refresher courses and training as needed or assigned by a manager.
Coordinate schedules during call-offs, create schedules, and process billing paperwork.
Escalate issues as they arise.