Administrative BHT

WVU Medicine•Clarksburg, WV

2d•Onsite

About The Position

Provides administrative support, employee training, client enrichment activities, and assistance that enables USC clients to meet the goals and objectives of their treatment plans. The role supports behavioral health technicians (BHTs), supervisors, clinical staff, and clients through scheduling, coverage coordination, documentation, billing support, and transportation. It also performs duties associated with the BHT job description when needed. The position requires a high school diploma or equivalent, a valid driver’s license, and one year of additional training or related experience. Department-level requirements include valid vehicle insurance and a reliable vehicle, with an exception possible for certain midnight shifts or clients who do not need transportation. Preferred qualifications include at least two years of post-high-school training in human services or education and previous payroll experience. The work takes place in community and office environments. Physical demands include prolonged sitting and standing, frequent movement and manual tasks, and regularly lifting up to 20 pounds; heavier lifting may be required for some client-home assignments. The role is scheduled for 40 hours per week and is non-exempt.

Requirements

High school diploma or equivalent.
Valid driver’s license.
State criminal background check and federal background check, if applicable, as required for regulated areas.
One year of additional training or related experience.
As established by the department, valid vehicle insurance and a reliable vehicle; an exception may be made for employees working only certain midnight shifts or with clients who do not need transportation.
Prior experience using Microsoft Office Suite applications.
Good verbal and writing skills.
Basic mathematical skills.
High-level time-management skills.
Ability to type at least 35 words per minute.

Nice To Haves

Two or more years of post-high-school training in the human service field or an education setting.
Previous payroll experience.

Responsibilities

Review and reconcile hours worked by BHTs.
Provide shift coverage when primary staff or BHTs do not take open shifts.
Participate in the USC after-hours on-call system.
Monitor the quality of service delivery.
Attend meetings and assist supervisors and clinical staff.
Draft work schedules using templates and submit them to a supervisor for approval.
Share weekly shift openings with staff, arrange coverage, and contact other departments to find coverage.
Coach new employees and provide one-on-one shadow training.
Schedule, document, and verify client appointments.
Arrange and provide transportation for clients.
Monitor the completion and accuracy of required documents.
Organize and present documentation, client records, and other information to the billing department and clinical staff.
Type, edit, and compose routine reports and correspondence, including confidential materials.
Track and order supplies and submit receipts to the appropriate department in a timely manner.
Audit documentation and ensure its secure transit between the main center and remote office locations.
Use sound judgment to make decisions in clients’ best interests while handling varied tasks and interacting with people with behavioral health problems.
Complete required documentation, including progress notes, SALs, task analyses, observation notes, census documentation, medical records, and other program-related documents.
Maintain required documentation accurately and promptly in compliance with organizational, state, and federal regulations.
Perform duties associated with the BHT job description as needed.
Attend refresher courses and trainings as needed or assigned by the manager.
Coordinate schedules during call-offs, create schedules, and process billing paperwork.
Escalate issues as they arise.