Case Manager, Behavioral Health-2

Denver Health and Hospital Authority•Denver, CO

About The Position

Under general professional supervision, the Case Manager performs behavioral health case coordination, including planning, organizing, and treatment referral or disposition. The role delivers services in accordance with approved treatment and care plans and helps behavioral healthcare providers understand social and emotional factors related to patients’ behavioral health issues. The position serves high-acuity, dual-diagnosis individuals involved in the criminal justice system who are enrolled in Outpatient Competency Restoration. Work combines case management with restoration education. The Case Manager coordinates care and referrals, supports patients’ adjustment and coping, documents services, and monitors interventions and outcomes.

Requirements

Bachelor’s degree in Psychology, Social Work, Human Services, or a closely related health field.
At least 1 year of experience; the posting lists 1–3 years of work experience.
Knowledge of emotional and social factors that affect patient health.
Excellent interpersonal skills.
Skill in identifying problems and opportunities to improve care.
Ability to use resources such as family and community agencies to help patients improve their lives in the community.
Ability to help patients and families understand, accept, and follow healthcare recommendations.
Ability to collect key information from patients, families, and the community as part of care coordination assessment.
Ability to communicate patient care plan information to appropriate staff.
Ability to manage time sufficiently to achieve established goals.
Proficiency with Microsoft Word, Excel, and Outlook.
Proficiency operating electronic medical records, including EPIC.

Responsibilities

Identify clients’ behavioral health needs and plan or coordinate care through resource acquisition, monitoring, advocacy, collaboration, and evaluation.
Coordinate follow-up referrals to appropriate levels of care, including outpatient therapy and psychiatry, intensive outpatient programming, long-term care, and other indicated services.
Evaluate emotional components and the impact of health issues, and help clients identify disruptive factors and establish treatment goals.
Comply with applicable City, Agency, Department, and Service rules and regulations, and practice according to NASW and Denver Health ethical principles.
Help clients adjust to behavioral health diagnoses, illness, disability, or trauma by addressing biopsychosocial issues and strengthening problem-solving and coping skills.
Document care coordination activities and interventions according to established standards; ensure documented patient involvement in goal setting and written information consent; and submit data and information to the behavioral health supervisor in a timely manner.
Develop knowledge of psychosocial risk factors, wellness, and health promotion, and provide basic education to patients.
Use care delivery methods and approaches suited to the patient population and consistent with each patient’s care plan.
Help clients achieve treatment goals using basic knowledge of individual, group, and family dynamics and treatment methods.
Monitor and evaluate the effectiveness of services and modify intervention plans as indicated.
Provide case management and restoration education to high-acuity, dual-diagnosis individuals enrolled in Outpatient Competency Restoration and involved in the criminal justice system.

Benefits

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick time, and 7 holidays.
100% paid parental leave for up to 6 weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans.
Employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts on brands, travel, and other perks.
Tuition reimbursement and assistance.
Education, coaching, and professional development through the Workforce Development Center, including career growth and advancement pathways.
Professional clinical advancement program and shared governance.
Public Service Loan Forgiveness-eligible employer, with free student loan coaching and assistance navigating the program.
Eligibility as an employer for National Health Service Corps and Colorado Health Service Corps programs.