Case Manager - Behavioral Health Specialist

The Emily Program • Seattle, WA

12d • $25 - $30

About The Position

Case Managers collaborate with the clinical team to identify, coordinate, and secure community-based resources that support clients’ ongoing treatment and recovery. They facilitate admissions and discharges, coordinate outpatient care, and maintain current knowledge of community resources and the procedures for accessing services from external providers and social agencies.

The role supports clients through admission and discharge planning, weekly needs assessments, coordination of community resources, and communication with families, treatment teams, external providers, and social service agencies. Case Managers also help coordinate continued treatment and insurance reviews, provide backup admission and group coverage when needed, gather outcome measures, maintain compliant client records, and complete referral paperwork.

This is a full-time position scheduled for 32 hours per week: Sunday 7:30 a.m.–4:00 p.m.; Monday, Tuesday, and Friday 8:30 a.m.–5:00 p.m. Compensation is $25.00–$30.00 per hour, with the final offer based on qualifications and experience.

Requirements

• Bachelor’s degree in mental health, healthcare, psychology, sociology, or a related field.
• Valid driver’s license and authorization to drive.

Nice To Haves

• Licensed Social Worker.
• Mental health case management experience.

Responsibilities

• Collaborate with the admissions team and on-site staff to facilitate client admissions and ensure client needs are addressed before and during intake.
• Assess clients’ post-discharge needs, including ongoing treatment, lodging, and community resources.
• Communicate discharge needs and plans with the treatment team.
• Partner with clients’ families or other support systems to develop and carry out discharge plans.
• Meet with clients weekly to assess post-discharge needs and coordinate access to community-based resources.
• Manage unplanned discharges, including timely documentation and appropriate follow-up.
• Coordinate clients’ conditional returns to treatment and address related needs or challenges.
• Obtain Releases of Information to facilitate communication with external providers, facilities, and client support networks.
• Maintain close communication with the treatment team regarding updates, discharge dates, and evolving client needs.
• Serve as a liaison among clients, the treatment team, external providers, and social service agencies to coordinate care plans.
• Partner with the Utilization Review team to provide clinical documentation for continued-stay reviews and insurance approvals.
• Network with external organizations to build referral relationships and support transitions to additional or continued care.
• Provide backup coverage for admissions, including welcoming clients, managing intake, answering questions, and supporting a smooth admission experience.
• Offer backup group coverage when needed and assist new clients in navigating the site on admission.
• Coordinate the collection of outcome measures and client self-reports as needed.
• Participate in team meetings and collaborate to enhance client care and contribute to organizational goals.
• Maintain client records in accordance with organizational standards and relevant regulatory requirements.
• Complete referral paperwork for internal and external providers and social agencies.

Benefits

• HSA and PPO insurance, with HSA or FSA options through Blue Cross Blue Shield.
• Dental insurance through Delta Dental.
• Vision insurance through EyeMed.
• Short-term and long-term disability insurance.
• Company-paid life insurance.
• 401(k) plan available two months after start date.
• Company 401(k) matching for up to 50% of the employee’s contribution, up to 6% of compensation.
• Paid time off that accrues annually and begins with the first whole pay period.
• Seven paid holidays and one floating holiday for eligible employees.

What This Job Offers

• Job Type: Full-time