Behavioral Health Case Manager

Vynca•Los Angeles, CA

1d•$32 - $45•Hybrid

About The Position

Vynca is seeking a field-based Behavioral Health Case Manager for its Enhanced Care Management team in Los Angeles County. Reporting to the ECM Clinical Manager, this role serves as the client’s primary point of contact and coordinates with providers, caregivers, family supports, and other members of the Care Team. The Case Manager manages cases, coordinates health care benefits, provides education, and facilitates timely, cost-effective access to care. The role promotes wellness, recovery, independence, resilience, and member empowerment while helping clients access appropriate services and maximize their benefits. The position combines in-person and remote care management and requires travel throughout the Los Angeles area up to five days per week. Candidates must live within 20 miles of the assigned territory. The role includes work Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility for potential evenings and weekends. Vynca hires for this role on an ongoing basis and does not have a fixed start date or hiring timeline; applications may be kept on file for six months. The hiring process may include a phone screen, online assessments, interviews, an offer, and background and reference checks. A background check, potentially including a drug test or other health screenings depending on the role, is required before employment. Patient-, client-, or customer-facing employees must be vaccinated against influenza; religious or medical accommodation requests will be considered but may not always be approved. Employment eligibility verification through E-Verify is required upon hire.

Requirements

Active, unrestricted California LCSW, LMFT, or LPCC license.
At least one year of experience as a care manager, care navigator, or community health worker supporting vulnerable populations.
Willingness and ability to visit member homes and community locations as needed, including housing shelters and treatment centers.
Willingness and ability to work Monday through Friday, 8:30 a.m. to 5:00 p.m., in the field and remotely, with flexibility for potential evenings and weekends.
Working knowledge of government and community resources related to social determinants of health.
Excellent oral and written communication skills.
Positive interpersonal skills.
Valid driver’s license and reliable transportation.
General computer skills and working knowledge of Google Workspace, MS Office, and the internet.
Residence within 20 miles of the assigned territory.

Nice To Haves

Two or more years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations.
Bilingual English/Spanish.

Responsibilities

Assess member needs related to physical and mental health, substance use disorder, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and connections to community-based services and supports.
Oversee development of client care plans and goal setting.
Offer services where members reside, seek care, or can most easily access them, including office-based, telehealth, and field-based services.
Connect clients to needed social services and supports.
Advocate for clients with health care professionals, including primary care providers.
Use evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles.
Conduct outreach and engagement to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system.
Evaluate client progress and update SMART goals.
Provide mental health promotion.
Arrange transportation, such as ACCESS.
Complete documentation, including outcome measures, within the timeframes established by individual care plans.
Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems.
Complete monthly reporting to ensure program compliance.
Attend assigned training.