Case Manager, Accessibility Services

Dallas College•Richland, WA

13d•Onsite

About The Position

The Case Manager, Accessibility Services interprets and applies the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, and Dallas College policies regarding accommodations for students with disabilities. The role helps ensure equal access for students who encounter barriers in College programs, services, and facilities. It conducts intakes, collaborates with students and appropriate stakeholders, reviews medical documentation, and develops plans of action or accommodation plans. The position partners with students, faculty, and staff to foster a campus community that values the talents and abilities of all people. This is a 40-hour-per-week staff position. Roles are considered on-site; after six months, employees may have an opportunity to apply for a hybrid or flex work arrangement, subject to job responsibilities, operational needs, supervisor approval, and College policy. The position requires regular and predictable attendance, and may require extended hours, including nights and weekends, especially during peak registration periods. The role is eligible for flex work with supervisor approval.

Requirements

Associate degree in a related field required; official transcripts required.
Three years of progressive responsibility in leadership.
Experience working with ADA compliance.
Excellent interpersonal relations skills.
Understanding of contemporary issues in higher education, developed through professional development activities.
Ability to maintain confidentiality of information encountered in the course of business concerning students, supervisors, or other employees.
Demonstrated ability to work effectively with students from diverse populations.
Ability to work collaboratively with administration, faculty, students, staff, and other constituent groups and partners, both within and outside Dallas College.
Knowledge of applicable laws and regulations concerning student accessibility and the ADA.
Excellent time management, organizational, and problem-solving skills.
Knowledge and understanding of student development theory and current issues and trends in student affairs and student development.
Excellent interpersonal skills and ability to communicate complex ideas and information effectively, verbally and in writing, to varied stakeholders.
Ability to work extended hours beyond the regular 8:00 a.m. to 5:00 p.m. workday, especially during peak registration, including nights and weekends.
Regular and predictable attendance.
Subject to a criminal background check; some positions may be subject to a fingerprint check.

Nice To Haves

Bachelor’s degree preferred.
Bilingual or multilingual preferred.

Responsibilities

Use technology platforms to support students with disabilities.
Verify and review accommodation requests; interpret confidential psycho-educational and other documentation and make recommendations.
Consult with medical professionals and other specialists about referrals for accessibility and disability evaluations and appropriate accommodations.
Develop, monitor, adjust, and evaluate individual accommodation plans based on students’ documentation, functional needs, and abilities.
Consult with College administration on ADA compliance and related risk mitigation.
Create and maintain confidential student-file databases.
Monitor students’ progress and help them advocate for themselves and communicate their accommodation needs.
Provide letters of accommodation to faculty.
Assess assistive-technology and adaptive-equipment needs and coordinate with IT for support.
Provide textbooks in alternative formats to students with print disabilities.
Inform prospective students and parents about services and documentation requirements, and respond to public inquiries.
Evaluate service effectiveness through surveys and research methods.
Serve on campus committees and workgroups as needed.
Complete required Dallas College professional development training hours per academic year.
Perform other duties as assigned.