Accessibility Technician

National Seating & Mobility•Raleigh, NC

About The Position

The Accessibility Technician assists with assembling, modifying, delivering, installing, maintaining, and repairing accessibility equipment. The role includes identifying and troubleshooting equipment malfunctions, servicing products in customers’ homes and facilities, and providing customer support in store and out of store. Technicians also maintain service records, manage parts and inventory, coordinate with suppliers, and support other branch operations as needed. The position offers full-time or part-time opportunities, with an 8- or 9-hour day shift, Monday through Friday.

Requirements

High school diploma or equivalency certificate.
Valid driver’s license.
Ability to lift 75 or more pounds.
Must pass a drug and background check.

Responsibilities

Install, restore, repair, maintain, and set up stairlifts, ceiling lifts, vertical platform lifts (VPLs), ramps, and other accessibility products in customers’ homes and facilities according to factory and clinical specifications.
Maintain tools, shop supplies, and other items needed to perform service work.
Set up and install products delivered from the store to customers’ homes and facilities.
Communicate with customers to understand technical problems and possible causes, and provide assurance regarding their equipment.
Maintain records of work performed, including time and materials used to repair or service customer- and company-owned equipment.
Maintain customer records, quotations, work orders, customer orders, and invoices.
Complete quotations, work orders, and customer orders to support accurate customer billing.
Review daily paperwork with in-store Customer Service Representatives and assist the Warehouse Technician with putting away accessibility products.
Provide in-store and out-of-store customer service, assist customers with selecting medical products, and liaise with therapists.
Organize and identify repair parts and stock, optimize parts levels, and set up parts in the information system.
Troubleshoot faulty equipment for customers by phone or at their homes.
Fabricate and install customized components for customer equipment within established guidelines.
Contact suppliers for technical assistance, warranty resolution, return authorizations, and instructions for returning defective goods.
Ensure NSM name stickers are on all equipment.
Pursue continuing product education through product literature, in-house training, manufacturer training courses, and in-branch training sessions.
Pick up equipment from customer residences and check that all components are returned and undamaged.
Manage appointments, notify the NSM branch when running late, and return to the branch for in-branch duties after appointments are completed.
Assist other technicians when asked, including equipment deliveries and repairs.
Attend seating clinics with the Rehab Technology Specialist as needed to assist with evaluations, modifications, and deliveries.
Perform other assigned duties, including inventory, warehouse management, sales-floor tasks, and other branch work.
Maintain a professional work environment and follow other instructions and duties requested by the supervisor.