Accessibility Technician

National Seating & Mobility•Raleigh, NC

About The Position

The Accessibility Technician assists with assembling, modifying, installing, maintaining, repairing, and delivering accessibility equipment, while identifying and resolving equipment malfunctions. Work is performed in customers’ homes and facilities, as well as in the branch, in accordance with factory and clinical specifications. The role also includes customer service, recordkeeping, parts and inventory tasks, and coordination with customers, suppliers, therapists, and other branch staff. The schedule is Monday through Friday, with day shifts of 8 or 9 hours. Full-time and part-time opportunities are available. The position requires the ability to lift more than 75 pounds, a valid driver’s license, a high school diploma or equivalent, and successful completion of a drug and background check.

Requirements

High school diploma or equivalency certificate.
Valid driver’s license.
Ability to lift more than 75 pounds.
Must pass a drug and background check.

Responsibilities

Install, restore, repair, maintain, and set up stairlifts, ceiling lifts, vertical platform lifts (VPLs), ramps, and other accessibility products in customers’ homes and facilities according to factory and clinical specifications.
Maintain tools, shop supplies, and other items needed to perform service work.
Set up and install products delivered to customers’ homes and facilities.
Communicate with customers to understand technical problems and possible causes and to provide assurance about equipment.
Keep accurate records of work performed, including time and materials used for repairs and servicing customer- and company-owned equipment.
Maintain customer records, quotations, work orders, orders, and invoices; complete quotations and orders to support accurate customer billing.
Review the day’s paperwork with in-store Customer Service Representatives and assist the Warehouse Technician with putting away accessibility products.
Provide in-store and out-of-store customer service, including helping customers select medical products and liaising with therapists.
Organize and identify repair parts and stock, optimize parts levels, and set up parts in the information system.
Troubleshoot faulty customer equipment by phone or at customers’ homes.
Fabricate and install customized equipment components within established guidelines.
Communicate with suppliers to obtain technical assistance, resolve warranty issues, obtain Return Authorizations, and arrange returns of defective goods as prescribed.
Ensure NSM name stickers are affixed to equipment.
Continue product and service education through product literature, in-house training, manufacturer training, and in-branch training.
Pick up equipment from customer residences and check that all components are returned and undamaged.
Manage appointment schedules, notify the NSM branch when appointments are running late, and return to the branch for in-branch duties when appointments are complete.
Assist other technicians with duties, including equipment deliveries and repairs.
Attend seating clinics with the Rehab Technology Specialist as needed to assist with evaluations, modifications, and deliveries.
Perform other assigned duties, which may include inventory, warehouse management, and sales-floor tasks.