Case Manager 2 - Aging, Disability, and Veteran Services (ADVSD)

Multnomah County • Gresham, OR

2d • Onsite

About The Position

Aging, Disability, and Veteran Services (ADVSD), part of the Multnomah County Department of County Human Services, seeks Case Managers 2 to provide services to people receiving or applying for long-term care and related benefits. The role manages a caseload and develops client-centered care plans in collaboration with clients and/or their representatives, addressing needs, goals, preferences, and risk factors. It also provides initial and ongoing eligibility assessments for a range of federal and state programs, including Medicaid programs, nursing facility services, and state plan personal care services.

The position involves assessing client needs and risk through in-person home visits, phone calls, and connections to community resources; completing functional assessments; identifying providers and authorizing payment based on care setting; and maintaining accurate paperwork and database records. Caseloads may include consumers receiving services in their homes, Adult Foster Homes, Community Based Care, Skilled Nursing Facilities, and Assisted Living Facilities. Eligibility and services are determined in accordance with applicable federal, state, and local rules, standards, and guidelines.

This is a full-time, union-represented, non-exempt position eligible for overtime. Core business hours are Monday through Friday, 8:00 AM to 5:00 PM. The recruitment may be used to establish an eligibility list for current and future vacancies at multiple ADVSD branch locations. The role may also be reassigned during community emergencies to support critical public needs.

Requirements

• Associate's degree in behavioral science, social science, or a closely related field, or equivalent practical experience.
• Three years of case management work experience in the social or human services field.
• Valid driver's license by time of hire.
• Must pass a criminal background check through the State of Oregon.

Nice To Haves

• Ability to understand and demonstrate sensitivity to diverse cultures and individuals and provide courteous customer service.
• Ability to organize and prioritize work to meet pressing deadlines and work independently and as part of a team, using good judgment, verbal and written communication, and decision-making skills.
• Ability to interpret and apply complex federal, state, and local laws, rules, regulations, policies, and procedures related to program scope and operations.
• Ability to research and analyze information and data, make recommendations based on findings, prepare and write reports and documents, and present information.
• Skill in general and risk/danger assessments, determining appropriate needs, creating service plans, and using crisis intervention techniques as needed.
• Knowledge of case management methods, principles, techniques, and resources, including information and referral, assessment, interviewing, client advocacy, risk intervention, and resource utilization.
• Knowledge of available programs, public assistance providers, Medicaid, service agencies, protective services, referral centers, community residential resources, and crisis/emergency resources.
• Ability to learn and navigate multiple complex databases to document work completed with consumers.

Responsibilities

• Manage a caseload of consumers receiving or applying for long-term care and related services.
• Assess client needs and risk status through in-person home visits and phone calls, and connect clients with resources.
• Develop initial, renewal, and updated client-centered care plans with clients and/or their representatives, taking into account needs, goals, preferences, and risk factors.
• Complete initial functional assessments for new consumers applying for Long Term Care benefits and waivered services.
• Manage consumers receiving services in in-home settings, Adult Foster Homes, Community Based Care, Skilled Nursing Facilities, and Assisted Living Facilities.
• Identify providers and authorize payment based on the care setting.
• Determine initial and ongoing eligibility for nursing facility services, State Plan Personal Care services, and other federal and state programs in accordance with applicable rules, standards, and guidelines.
• Maintain accurate paperwork and complete data entry documenting work with consumers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree