Case Manager 2 - Aging, Disability, and Veteran Services (ADVSD)

Multnomah County•Gresham, OR

3d•$33 - $40•Onsite

About The Position

Aging, Disability, and Veteran Services (ADVSD), part of the Multnomah County Department of County Human Services, is seeking Case Managers 2 to provide services to clients. The role manages a caseload and develops client-centered care plans in collaboration with clients and/or their representatives, taking into account needs, goals, preferences, and risk factors. It also provides initial and ongoing eligibility assessments for a range of federal and state programs, including Medicaid programs, nursing facility services, and state plan personal care services. The position completes assessments through in-person home visits, phone calls, and connections to community resources. Case Managers 2 manage long-term care consumers receiving services in in-home, adult foster home, community-based care, skilled nursing facility, and assisted living settings. Depending on the care setting, the role identifies providers and authorizes payment. The eligible list may be used to fill current and future vacancies at multiple Multnomah County branch locations, including full-time, part-time, regular, temporary, limited-duration, and on-call positions. This posting describes a full-time, regular represented position eligible for overtime, with core business hours Monday through Friday, 8:00 AM to 5:00 PM.

Requirements

Associate's degree in behavioral science, social science, or a closely related field, or equivalent practical experience.
Three years of case management work experience in the social or human services field.
Must have a valid driver's license by the time of hire.
Must pass a criminal background check through the State of Oregon.

Nice To Haves

Ability to understand and demonstrate sensitivity to diverse cultures and individuals and provide courteous customer service.
Ability to organize and prioritize work to meet deadlines, work independently and as part of a team, and use good judgment, communication, and decision-making skills.
Ability to interpret and apply complex federal, state, and local laws, rules, regulations, policies, and procedures related to program scope and operations.
Skill in researching and analyzing information and data, making recommendations based on findings, preparing and writing reports and documents, and presenting information.
Skill in conducting general and/or risk/danger assessments, determining appropriate needs, creating service plans, and using crisis intervention techniques as needed.
Knowledge of case management methods, principles, techniques, and resources, including information and referral, assessment, interviewing, client advocacy, risk intervention, and resource utilization.
Knowledge of available programs, public assistance providers, Medicaid, service agencies, protective services, referral centers, community residential resources, and crisis/emergency resources.
Ability to learn and navigate multiple complex databases to document work completed with consumers.

Responsibilities

Manage a caseload and develop client-centered care plans collaboratively with clients and/or their representatives.
Assess client needs and risk status through in-person home visits and phone calls, and connect clients with resources.
Complete initial functional assessments for new consumers applying for Long Term Care benefits and waivered services.
Manage ongoing caseloads of Long Term Care consumers receiving services in in-home, adult foster home, community-based care, skilled nursing facility, and assisted living settings.
Determine initial and ongoing eligibility for nursing facility services, State Plan Personal Care services, and other federal and state programs in accordance with applicable rules, standards, and guidelines.
Identify providers and authorize payment based on the care setting.
Maintain accurate paperwork and complete data entry.